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Jose-Luis Reyes

United States

2 Reviews
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2 reviews

Newfrog

I had written a review of this company…

I had written a review of this company about two or so months ago. In it I gave facts concerning my experience with NewFrog The review was positive with regards to items delivered to me, their quality, condition, and delivery time. My main point was that I had always received a Good deal from this company. That has now changed. On December 13, 2018, I received an item from NewFrog When I removed it from the Postal packaging, I immediately saw a puncture on the outside cardboard slip cover. I slid out the inner box and found an other puncture correlating with the one on the outside cover. This alarmed me. I then nervously opened the inner box and found the item, a Wi-Fi speaker, with a significant "ding" on the speaker grill. There was other evidence that the box had been taken out and set on a greasy dirty surface. But that was not the end of it. I began the charging process, which according to the user manual, would take 3 to 4 hours, after which the red charging light would go off. After 8 hours of charging, the red light never went off. So I unplugged it from the USB charger port, and I tried to pair it with one of my Bluetooth phones that had music loaded into it. The item played the music...for ten seconds. Then it turned itself off. I tried several attempts to get it to play, but it just repeated the same response. According to the user manual, this shut down would result if the battery charge level was less than 10%. So. After 8 hours of waiting for the red light to go off, clearly, I now had a defective device, along with the physical damage. I immediately contacted NewFrog through it's service section and told them the situation. They responded by asking me to send them high resolution video's of the item, so as they put it, their engineers could "interpret" the images. I sent e-mails to them explaining that my PC could not attach video files larger than 34MGB This went on between me and NewFrog for five strait days. During which at no time did the service team acknowledge that they had simply made a mistake, and would act quickly to remedy the situation.They continued with more e-mails asking for video, more vague questions along with strange sentence phrases that made no sense. So, for the last time, I again told them that I could not send video. After that I contacted PayPal and reported the chain of events and e-mail exchanges between myself and NewFrog. The agent for PayPal explained that this response from the NewFrog service section, was a classic pattern of stall tactic, and they advised me to open an immediate case and request that it be escalated, at which time, PayPal would take control of the matter. This has left me with a strong sense of betrayal, of having been ripped off, and that I have now been added to a growing list of victims who have suffered the same experience from NewFrog as I. So. Like in my first review of NewFrog, I stated that my review was based on facts. I am restating this point with regards to my now very bad experience with this company and what I have written down. That's it.The facts.

2018-12-17Helpful 2
Newfrog

First. The facts.

First. I am not a paid agent of this company. I am writing this solely from information based on my personal experience with this company. These are the facts. All the orders that I made from NewFrog were in stock at the time that I submited my payment. That was acknowledged by e-mail confirmation of the ordert number, then followed by a tracking number within three hours of payment confirmation. The average time for all item deliveries was 14 to 18 days. All items were new and exactly as advertised. No cheap substitutions. I have since ordered other things. Some proved to be out of stock, but were restocked after five days, then processed out for shipment. For items that were confirmed as being unavailable for an uncertain time, I was offered a complete refund that was applied to my PayPal account within two hours. Now. Certainly there are those who have expressed dissatisfaction with this company. I have no opinion to offer. You must decide if this is one company among many in China that would be worth dealing with. Do the research. Compare them to each other. Note: Many complaints about Chinese merchants have omited the fact that once an item is delivered to the country of destination, then what happens to that package depends upon the efficiency and profesional integrity of the postal system there. As for the Chinese postal networks and carriers. That system works well. At least as far as it relates to deliveries to the United States. So. There you have it . I hope this helps.

2018-11-04