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Norshahriyah Yahya

Singapore

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Got an iPhone in November 2024

Got an iPhone in November 2024. In February 2025, screen of device went all green - less than 3 months after getting the device. No warranty, NOTHING. Was asked to get a quotation for repairs - I got on that quoted $180-$240 if only repairs needed but may jump to $350 for a screen replacement. I have to pay the repairs UPFRONT myself and after that, they MAY credit in cost of repairs into my account and my monthly payment can be deducted from the credit. The word is MAY…???!!! April comes, I decided to try and send the device to an Apple repair centre. I managed to get an exception for a free screen replacement (only for that particular model). When I wrote in to them for a credit for the months I wasn’t able to use the device, all I got was a stupid, template answer. So…NO…I won’t be continuing with them once my contract ends!!! I have found another company that is more upfront and has better service!!!

2025-04-19