My simple advice is not to use this…
My simple advice is not to use this site, but to book rail travel through actual rail organisations. Needing to link up with a cruise ship at Bergen in Norway, I made a payment of AUD 518 to Rail Ninja in October 2024 to secure me two (2) first class rail tickets for two seniors from Oslo to Bergen on 26 July 2025. This involved paying them a large premium as my later inquiries revealed that two such tickets would have cost approx. AUD 182 if booked 3 months before the trip. However, Rail Ninja failed to book two first class tickets and offered two economy tickets in April 2025, claiming that they could not secure what we had paid for. Initially they did not offer any refund of the difference in price. Whether Rail Ninja actually sought to secure First Class tickets from Norwegian Rail (VY) is moot. We were obliged to use the tickets as we had no way of knowing whether we could have booked the service so close to the date of travel. Subsequently, Rail Ninja resisted our approaches to seek some explanation and an appropriate refund, and the process getting any satisfactory response took months of effort. The difference between the economy tickets and their charges was approx. AUD 335. They refused to render an amended account. After refusing to refund, and with my persistence, they then offered a low value voucher for future travel. When that offer was declined, they offered an amount of cash and a small voucher, but refused to give me a full accounting for their service or to offer a full cash refund. The last offer was grudgingly accepted, because I was sick of wasting time dealing with this organisation. Of course, the offered voucher became valueless, as I was not going to pay out any more money to use their services. Michael Sydney Australia