Wrong information, very dodgy and uproffessional returns service
Wrong information, Terrible customer service and dodgy return service for refund on wrong product supplied. I am writing this to WARN AUSTRALIAN consumers. This is an honest account of what I went through over three weeks trying to return a product. 1/. Contacted them via chat line re Trolling battery that will connect to there app for Monitoring. Told they all do. 2/. Purchased product and delivery was 2-3 days (I was happy) 3/. Opened product and downloaded the app to check it. No connection ! (went downhill from here) 4./ Contacted customer service why ? I was told I bought the wrong product ? (note it literally takes 24hrs each time you contact them for a reply) 5/. I advised them that I was advised by there chat line that all Trolling batteries connect. (another 24hrs) 6/. I was told new employee told me this an get this "they will be punished". I was horrified about this statement. 7/. I requested a refund so I can buy the correct product and advised them I didn't want anyone to be punished !(another 24hrs NO response.) 8/. Contacted them again(24hrs) NO response 9/, Contacted them again noting I would be contacting ACCC and going to social media If I don't get a refund. (another24hrs) 10/. Finally sent me a return label with no details of pickup arrangement. Contacted them again(another 24hrs) 11/. Advised me to take it to the nereast drop of location. Once again no instruction of who or where to arrange this. 12/. Contacted the company on the label (A third party that warehouses sends product from.) 13/. Guy was quite helpful and said they only send products and receive them. Told me I might have luck contacting the courier company which I did and arranged for the pick up myself. Bear with me I know it is long winded but this is the sort of crap you have to go through with LI Time. 14/. Finally got picked up for return after about two weeks of frustration and ghosting. 15/. No notification of pickup or return from LI TIME and had to chase them again !!! another 24hrs for response. 16/. Tracked the parcel myself over 3 days until it was returned back to the distribution agent. 17/. Sent Li TIME proof of delivery and request for refund. (another 24hrs for response) 18/. Took about a week to get my money back 19/. They offered me a 10% discount to purchase a new Battery off them and I said after consideration of my dealings with them a BIG NO !!!! In Summary I would personally NEVER deal with LI Time battery company again. If this is what happens when you have to return an item, imagine what it would be like with a warranty issue !!