Customer service is down..
Well, it will be my first rating in English. So please forgive my mistakes. First of all my rating doesn’t concern the products. They are very good. I’m using them and very pleased. My rating concerns the customer service, delivery and transport. Very expensive, it’s 20% of the complete order as I asked a follow up, the delivery is not assured correctly. First of all, the popup window on Itead website is useless. The tracking number is not recognized. I asked twice, the web customer service, to have the follow up. One week between my demands, I was surprised that there was no evolution regarding my delivery. My delivery seems to be lost as more the 2 weeks since the last activity record “shipment has left the shipping country” or the day after this records 3 additional records are traced inside the airport. No information regarding the delivery in the “delivery country”. I was more surprised when the same guy from web customer service asked me to see with my local post office. Really? I paid a service that is not assured, no correct follow up and it’s up to me to see where my delivery is. I’m waiting them answer. But I’m very annoyed.