Make innovation easier - ITEAD Studio committed to provide a comprehensive one-stop shopping service For SONOFF Smart Home Products, Nextion Display, Airspy, Diy Kits, with great prices and good after-sales service
Written by the business, not verified by us.ITEAD Studio (itead.cc) has a 4.3 out of 5 rating on OK.one, based on 40 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has not yet replied to negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-24.
The product works well. And customer service is excellent. I had an issue with a switch module but it was completely user error. Aron the CS rep worked me thru it with timely and helpful responses. I will continue to use Sonoff products from ITEAD as I build out my home automation project.
I had an issue pairing to wifi with some smart plugs and dropped ITEAD support a short message to outline the issue. To be honest, I wasn't expecting a reply any time soon, if at all. The support representative, responded to my message within 24 hours and helped me resolve the problem. Very impressed with the help offered and will definitely use this company to buy products in the future. Thank you support team.
SONOFF products are extremely reliable and versatile, allowing you to create quite sophisticated automations at very reasonable prices. What impressed me the most, however, is the quality of their support — they respond quickly, understand the issue right away, and do everything they can to satisfy the customer. When I was a kid, the term “Chinese-made” was often used in a negative way. Today, Chinese solutions have surpassed many European ones — it’s not easy to compete with them anymore.
Great platform for purchasing specific home automation equipment. Also a great support department. Even when a local courier company lost my package, the order was re-shipped by ITEAD Studio
I cannot express enough my satisfaction with their exceptional care and professionalism; ITEAD Studio sure comes highly recommended.
They offered professional support to help me fix an issue. The problem was solved .
AirSpy HF+ Discovery is a great product. Its sensitivity is remarkable. With SDR Sharp software is a combination that works successfully. Their customer service is also great and helpful. Very happy with their input.
I have been using Sonoff for several years and I have followed its growth both in terms of the quality of the products offered and in the search for new solutions with devices that are increasingly smaller, better performing and richer in options that allow it to be managed better. Another thing that in my opinion makes a huge difference is the after-sales assistance service in cases where unexpected behavior is reported or to make suggestions, I have always received a response quickly and they have always solved the problems reported. This review is not paid but is the result of dozens of installations made in the last 8 years.
Has the best support i ever contacted as I had a problem. I use the nextion display with an arduino and now it works perfect.
Itead provides excellent customer support with quick and responsive service. Their team is helpful and genuinely listens to customer concerns, especially when it comes to defective items. They trust customer feedback and handle replacements efficiently, ensuring a smooth and fast resolution process. Overall, their commitment to customer satisfaction is impressive!
It was a great positive experience ordering from this seller. their site has all the relevant information about sonoff products so it was very easy for me to choose the right sensors. At the same time, they were the first to offer the latest sonoff bridge ultra model on their website.
Whilst Sonoff products are reasonable priced, they using cheaper and cheaper components with newer models, which is very concerning considering risks associated. The team at ITEAD make excuses why the newer products are worse off and not to worried about real feedback. I’m happy to rather pay a little more for better products.
Best customer support ever. I wanna share with you my experience with Itead. I had an issue with some new R3 and as conctated they immediately solved the problem releasing a software updated for me. I'm completed satisfied and I strong suggest buying Itead products. Try their customer service to get this experience that make a company great. I want also confirm the good quality of Sonoff product in terms of usability, efficiency. A very good way the automate your home.
Thank you for the quick action. I hope that I managed to give useful feedback to everyone. Everything is OK. István Sentes, a satisfied customer.
to Aron thank you thank you thank you! You're the best! my mircro usb smar adapter requiered that i use the QR code in the box provided, but i had lost the qr card. thank you for your answers, it worked now... and thank you for being so quick to my questions. :) I hope you can send my email to your boss, because that was awesome! I am very happy and will continue to purchase more products because of you! regards ,Mike
Best product and seller. Very fast shipping and communication. Hope to deal with you again.
I ordered Nextion NX1060P101-011C-I and some accessories for it. Packaging was really good, I think nothing could happen to my items during transport. When parcel was on hold because of customs, they contacted me and told me to get in contact with carrier, just to be sure everything is fine. Very nice of them to take care about deliveries. I would also like to say that ordered product is hi quality and is better than expected. I only miss pdf documentation (everything is on webpage in html format).
Poor after sales support. I note that a lot of the glowing reviews are by invitation. Mine isn't. Their technical support has a long way to go before it's acceptable. Frankie seems to be a busy person. They either ask a lot of irrelevant questions or they don't answer at all. They are obsessed with "send video". I asked them why some devices automatically take care of daylight saving time changes and others don't Never had a reply Frankie. The forum is just as bad with no intervention by their staff. Reasonable products, poor back office.
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