Received damaged item
lol Received damaged item. Contacted them 3 times, even through their facebook. The undamaged items were fine, but their customer service STINKS! I don't know if I want to risk ordering again if another item comes damaged! Update: Dresslilly refunded my money for the damaged item. Before this there were emails they sent me with bad links and no response. Finally after this review and another email to support@dresslily (dot) com seemed to get someone’s attention. Thank you for the refund. By the way, they state below that they got no reply from me. I replied as SOON as I received their emails. Their link was bad, just showing a blank page. I would go to my account and there were no “tickets” that I could see any response to. I would try to open another ticket and it would say it was submitted but nothing was showing. So this company needs to take responsibility for their bad IT Department and not blame the customer for “not responding” to their bad links and “do not reply” emails. I’m a bit of a pit bull about things and if I had issues contacting them, I am guessing many others are too and that is what is happening with this bad feedback they are getting.