Slow and unsupportivge customer service
My experience with MyUS was frustrating due to delays in the export review process. My shipment remained stuck in export review for an extended period without clear updates, which created unnecessary uncertainty about when it would be released and shipped. The biggest issue was customer support responsiveness. I had to send multiple follow-up inquiries before receiving a meaningful response, and communication was slower than expected throughout the process. Better proactive updates and faster support would have significantly improved the experience. It was obvious that the customer service is been outsourced to overseas company. I would recommend this to be changed for smoother and respobsible service. While the package was eventually processed, the delay and lack of timely communication made the overall experience disappointing. I hope MyUS improves its export review timelines and customer support response times in the future.