Sign upAbout UsShipping RatesFAQAbout MyUS MyUS is a trusted global shipping and freight forwarding leader, connecting customers in over 220 countries and territories with US and UK retailers since 1997. We simplify international shopping by offering services like package consolidation, tax-free US address registration, and competitive shipping rates. Whether you’re an individual shopper or a business, our fast, reliable shipping solutions make it easy to access products from top retailers, all with transparent pricing and excellent customer service. Our GoalAt MyUS, we aim to provide seamless, affordable, and secure international shipping solutions that remove the barriers to cross-border shopping. We strive to empower customers worldwide by making US and UK products more accessible, ensuring packages are delivered quickly and safely. Through innovation and dedication to customer satisfaction, we strive to be the go-to freight forwarding service, helping members get the products they love, no matter where they live.
Written by the business, not verified by us.MyUS.com (myus.com) has a 3.6 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Business Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service, Product. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the well-organized process that makes purchasing items from overseas smooth and straightforward, noting that shipments are handled efficiently. Many users also highlight that packages arrive properly protected in good condition, often mentioning helpful assistance when tracking or managing deliveries through the platform. Some reviewers were not happy with unexpected shipping expenses, citing high rates and expensive customs fees that significantly increased their total costs. Others experienced frustrating delivery delays, noting that customer support could be unresponsive when attempting to resolve invoice errors or complex paperwork problems.
Auto-generated from all reviews of this business. For reference only.This last shipment went smoothly. The operator reviewed our suppliers invoice and created the shipment profile. A question I had was replied to quite quickly, and with good information. I have been using MYUS for a number of years and in the past the service was a little hit and miss. More recently though it has improved, with accurate profile setup. It's appreciated. I will continue to use them for our US export needs.
Grate & useful
It simply works. Never had a problem
Thank you, Gustavo, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Your people lost my package with total incompetence and did not even compensate me for my cost.
Hello Hamid. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
I did not receive my packages 😒 Very disappointed 😞
Hello Teow. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
I am extremely satisfied with MyUS.com. The entire process has been smooth, reliable, and convenient. My packages have been handled carefully, updates have been clear, and shipments have arrived as expected. Their service makes purchasing from U.S. stores and shipping internationally incredibly easy. I highly recommend MyUS.com to anyone looking for a dependable package-forwarding service. Excellent experience from start to finish!
Thank you, Otniel, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I used to love purchasing items through MyUS, but after this recent incident, I will no longer be using their service. It has been over a week, and my non dangerous goods items are incorrectly labeled as DG, preventing me from shipping them unless I pay a $30 USD fee. I have contacted customer service four times to resolve this, yet they have been unresponsive when it comes to actually removing the charges. Instead, they repeatedly tell me I can proceed if I simply pay the fee. What’s especially frustrating is that they are usually quick to respond, yet when it comes to fixing this issue, they’ve taken several days without acknowledging my complaint. I will not be recommending this service to anyone going forward.
Hello Monica. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
MyUs has solved a problem for me regarding package consolidation, as I am a regular eBay customer. It would have cost me way more if I had to use eBay's shipping per item. It costs me US$10 per month to have the consolidation option. They charge a handling fee per value of items purchased, starting at US$10 once you make a purchase through them, so it may be worthwhile to purchase a few items at a time if you can. Once you are ready to ship all your items, you can choose your carrier, stating their cost, which I like. You also have the option of choosing, at an extra cost, extra packaging in your box, insurance, fragile stickers on your box, etc... You are then given a detailed breakdown of the final cost to ship your packages, which would include: shipping charges, your country's tax on the goods coming into your country, additional packaging costs if chosen, additional insurance costs if chosen, and your country's government/carrier taxes. I like that they notify you via email that a package has been received in your locker. They open your packages once they arrive and take photos, which, unfortunately, you have to pay for if you want to see your item. The photos become available free of charge once your items have shipped. If your item is damaged, they notify you via email and make the photos available for you to see free of charge. You can store your items for up to 30 days free of charge; thereafter, you will be charged a fee per day. Once you have received your package of items from them, you can give them feedback. There is a QR code on the box with a picture and the name of the person who packed your parcel. The only drawback for me is the exchange rate, where I have found that you would usually have to add an extra 10c to the current ROE when purchasing. Amazon has managed to secure a way better ROE, 20c - 30c cheaper than the current ROE. The other thing I would suggest to them is to give a bit more written detail on if an item has been received damaged. You kinda have to look for the damage from the photos, and sometimes, it's the packaging that's damaged and not the actual item. You are then given the option of what steps you want to take regarding the item. All in all, my 1 year+ of experience with MyUs has been great, and I will continue to use them.
Thank you, Tracy, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
I have been using MyUS.com for the past 6 years and overall I am very satisfied with their services. They make international shipping simple and ensure that all queries are eventually attended to and resolved. The only drawback I have experienced is that sometimes their response time can be slow, and follow‑ups are needed. However, they always make sure to sort out issues once raised, which gives confidence in their reliability. Overall, MyUS.com has been a trustworthy partner for my shipping needs, and I would recommend them to others looking for consistent service.
Thank you, Rama, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
I like the fact that I can get it consolidated but take long to get the packages in the account
Thank you for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
Every time i have had a issue i can contact customer service and they respond in reasonable time
Thank you for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
I’ve been using MyUS for over a year now to buy items from US stores that don’t ship directly to my country. The tax-free US address setup is seamless, and package consolidation has saved me a ton of money on international shipping costs. My packages always arrive safely and well-packed via DHL/FedEx. My only minor gripe is that processing times during peak holiday seasons can slow down a bit, but overall, it’s an essential service for global shoppers
Thank you, Michelle, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I work and live in the Philippines, always dependable shipping here with MyUS. Great service.
Thank you, Richard, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
A previous order was lost due to incorrect mailing instructions from your side. You found the package and sent it to my correct address free of cost. Also, all my new orders are arriving on time. Everything is running smoothly and I’m happy I can now see my photos on the application. Thank you
Thank you, Moemen, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
Fast, reliable, and always clearly communicated
Thank you, Janet, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Myus.com is quite good you can ge everything you want from the us and uk.The only problem is the shipping sometimes is sooo high that's my only concern is that. Thank you
Thank you for sharing your experience, Louise. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
The idea of having an address in the US that I can ship to from all over the world is great. The company's delivery is very reasonable; shipping fees are at market levels.
Quick delivery..
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