Sign upAbout UsShipping RatesFAQAbout MyUS MyUS is a trusted global shipping and freight forwarding leader, connecting customers in over 220 countries and territories with US and UK retailers since 1997. We simplify international shopping by offering services like package consolidation, tax-free US address registration, and competitive shipping rates. Whether you’re an individual shopper or a business, our fast, reliable shipping solutions make it easy to access products from top retailers, all with transparent pricing and excellent customer service. Our GoalAt MyUS, we aim to provide seamless, affordable, and secure international shipping solutions that remove the barriers to cross-border shopping. We strive to empower customers worldwide by making US and UK products more accessible, ensuring packages are delivered quickly and safely. Through innovation and dedication to customer satisfaction, we strive to be the go-to freight forwarding service, helping members get the products they love, no matter where they live.
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Is MyUS.com legit?
MyUS.com (myus.com) has a 3.6 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Business Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the well-organized process that makes purchasing items from overseas smooth and straightforward, noting that shipments are handled efficiently. Many users also highlight that packages arrive properly protected in good condition, often mentioning helpful assistance when tracking or managing deliveries through the platform.
Some reviewers were not happy with unexpected shipping expenses, citing high rates and expensive customs fees that significantly increased their total costs. Others experienced frustrating delivery delays, noting that customer support could be unresponsive when attempting to resolve invoice errors or complex paperwork problems.
Auto-generated from all reviews of this business. For reference only.
Claim to care for packages but rarely do. Sometime packages are lost at their warehouse. Very careless use of blades when opening packages to inspect them, often damaging the contents. Items are repackaged by partially shoving them back in their boxes and any bags they were in TO PROTECT them are shoved on top offering no protection. I'm tired of having my items damaged or misplaced.
(See standard stock reply offering no resolution)
Reply from MyUS.com2026-07-27
Thank you for sharing your experience. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
This serive has two faces, two sides - one - if you buy lots of things, then the shipping works fine. But I have just paid ridiculous amount of money for shipping two products worth 10 usd - close to 80 USD for shipping.
THis is the biggest downside - are you aware of the actual post office??? After this, I will use this service - if ever - only if there is something rare to purchase, that´s nowhere else available.
I am sorry, but this is a dealbreaker. And I have no choice with the VAT - again, laughable amount, if I did my own custom filing, it would have been less. Two ordinary products worth a few dollars cost me ghostly more.
You need to upgrade the shipping offers, that´s all.
Reply from MyUS.com2026-07-20
Thank you for sharing your experience, Jan. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
The most important aspect of success of MyUS.com hub, is its well-organized process, staring from the indication of receiving a package to the last step of shipping it to the customer.
I have found this company as very helpful, customer friendly, easy to deal with, honest in charging shipping fees, and above all, very cooperative. Thank you MyUS,com
Reply from MyUS.com2026-07-20
Thank you for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
fast service, however using aramex took a whole lot longer than what was specified for the price of shipping, reverting back to DHL (a little bit more expensive but a lot faster).
Reply from MyUS.com2026-07-20
Thank you, Ghassan, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
It’s difficult to find a dropshipping company that you will trust fully because you will be spending money. Everything was effortless, the customer care service is an amazing, delivery was easy. I recommend 10/10!
Reply from MyUS.com2026-07-20
Thank you, Karabo, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I purchase the same items for my candle business from the same US company on a regular basis.9 times out of 10 someone at MyUS wrongly classifies them as being flammable and they want me to pay a dangerous goods fee. This holds my parcel up by at least a week while I send them proof that they are not dangerous goods. I complain every time and yet it happens again time after time. Once it is fixed the delivery is usually pretty quick to Australia depending on which carrier I use. I would not recommend Aramex however.
Reply from MyUS.com2026-07-20
Thank you for sharing your experience, Fiona. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
They need to improve the time take to update the package to our suite. Normally it is taking 2 days to update. Again another 1 or 2 day to verify the invoice. 3-4 days are delayed or wasted for this. The payment for the package is based on weight and usually higher compare to all other tax free address services. The good thing is they have more payment options.
Reply from MyUS.com2026-07-13
Thank you for sharing your experience, Ibrahim. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
They usually work well but recently some additional services have become useless (e.g. basic photos), furthermore the habit of including the envelopes and packaging of the packages received in the package sent only serves to increase the weight and shipping costs.
Reply from MyUS.com2026-07-13
Thank you for sharing your experience, Stefano. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Packaging of the goods sometimes is not adequate to the value and the vulnaribility. It seems to depend on the person, who did the job. I've experienced very bad packaging and excellent packaging, very strange that there are no standards for packaging.
Reply from MyUS.com2026-07-06
Thank you for sharing your experience, Uwe. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
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