Sign upAbout UsShipping RatesFAQAbout MyUS MyUS is a trusted global shipping and freight forwarding leader, connecting customers in over 220 countries and territories with US and UK retailers since 1997. We simplify international shopping by offering services like package consolidation, tax-free US address registration, and competitive shipping rates. Whether you’re an individual shopper or a business, our fast, reliable shipping solutions make it easy to access products from top retailers, all with transparent pricing and excellent customer service. Our GoalAt MyUS, we aim to provide seamless, affordable, and secure international shipping solutions that remove the barriers to cross-border shopping. We strive to empower customers worldwide by making US and UK products more accessible, ensuring packages are delivered quickly and safely. Through innovation and dedication to customer satisfaction, we strive to be the go-to freight forwarding service, helping members get the products they love, no matter where they live.
Written by the business, not verified by us.MyUS.com (myus.com) has a 3.6 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Business Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service, Product. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the well-organized process that makes purchasing items from overseas smooth and straightforward, noting that shipments are handled efficiently. Many users also highlight that packages arrive properly protected in good condition, often mentioning helpful assistance when tracking or managing deliveries through the platform. Some reviewers were not happy with unexpected shipping expenses, citing high rates and expensive customs fees that significantly increased their total costs. Others experienced frustrating delivery delays, noting that customer support could be unresponsive when attempting to resolve invoice errors or complex paperwork problems.
Auto-generated from all reviews of this business. For reference only.Thank you everything was great, I bought good stuff and got it faster, well packaged.
Thank you for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
A parcel needed extra paperwork and MyUS refused to help in any way, including facilitating a return to sender, this resulted in a lose of close to $500. The support was unresponsive and just kept me in the dark, then claimed that they requested a return to sender and it was the UPS agent who didn't respond. I asked for proof to show it to UPS and was provides nothing. This company took a nose dive after the Aramex acquisition.
Thank you for sharing your experience, Darell. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Everything went fast and without any problem.
Thank you, Paolo, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Customer service is getting worse with every order. On my last order from Amazon, One shipment was not logged in completely so i had to send 3 to 4 Emails and about 2 weeks to verify the Issue so i can place my shipping request. Your App, is Not working. No easy and quick way to contact customer service. This will be my Last Yearly Subscription.
Thank you for sharing your experience, Jasem. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
100% Scam. I signed up. They say they have the lowest rates. You have something sent. Then EVERYTHING needs special handling fees. $30 dollars. you are taking the mick. They add fee on top of fees. You can't even have the "dangerous" "perfume" removed and the rest sent. Instead of paying their ridiculous fees. I just abandoned my order and closed my account. I was not adding a further $100. Nope. Do not use them.
Thank you for sharing your experience, Anamaria. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Not sure how you guys do it, but when I have purchased items in the US in the past, it seems there is always an issue with customs, packages held up for weeks at a time, can't say enough about the ease of ordering to MyUS address and having it shipped to Canada, Canada kinda suck that way, but all joking aside, amazing job MyUS.
Thank you, Alexander, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Damaged my item while unpacking but said it arrived damaged yet there was no evidence of any external damage.
Thank you for sharing your experience, Christopher. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
I used MyUS to receive an international package, and the shipment was successfully delivered to their facilities. The package was already inside my suite, so I expected that, at the very least, they would help me find a solution if any issue occurred. However, my account was blocked without clear explanations or a real reason that justified the decision. I tried contacting customer support numerous times, both by email and WhatsApp, desperately looking for a solution. The experience was extremely frustrating: I received almost no real help, no effective solutions, and absolutely no commitment from the support team to assist a customer who was simply trying to resolve the situation. I suggested reasonable alternatives, such as transferring the package to another suite or arranging a return using a prepaid shipping label, but instead MyUS decided to close my account and discard my package. The most serious part is that I never authorized my property to be discarded. The package had a declared value of £95, and I lost the item because of a decision made by the company without giving me a real opportunity to recover it or find another solution. I find the lack of communication, empathy, and responsibility from MyUS completely unacceptable. After paying for a service, I expected support and accountability, not for my package to be destroyed without a proper solution. A disappointing experience from beginning to end. I sincerely hope MyUS reviews its procedures and customer support quality so that other customers do not have to go through the same situation.
Hello Lucas. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
Terrible (no) customer service. emails, voicemails go unanswered. Lost packages. A true scam company doesn't care, nor will they respond. That sums it up for MyUSA.
Thank you for sharing your experience, David. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Thank you, Rikus, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Last order I pay custom fee tow times
Thank you for sharing your experience, Jafer. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Response ticket and nice contact for resolution. To the point. New app environment still needs some bug fixes though. Advice is to solve the payment errors at least.
Thank you, Marijn, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Pieter, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
What went wrong? Well just about everything. I sent them 2 separate orders purchased from eBay. Both eBay sellers shipped my items lightning fast however it took 4 days for each package to show as received on their clunky website. These were 2 separate mechanical and electronic repair parts, not in the least prohibited items. Then it took a further week after they received my ship request for the first of the item to leave their depot. When I inquired about when my second package was going to leave their depot and about getting FedEx shipping confirmation number from them, their chat agent promptly left the chat with no warning. I was left hanging. I then received an email from them saying they had a network issue and got disconnected (lies). They further explained since my shipment was going FedEx economy (expected delivery between 5-10 business days) they were still within the expected timeframe. I spoke with FedEx and their agent told me that the tier of service is in no way related to pickup time. FedEx reports a 5-10 business day delivery after the package actually ships out, ie. after it leaves the sender. This is an obvious excuse and clear misrepresentation on the part of MyUS as to why it hasn't left their depot. It appears they still haven't even scheduled a FedEx pickup yet 3 days after the label was created. This is absolutely abysmal service About trying to reach them, good luck with that. Their chat help appears to be located in India and are less than helpful. Agents frequently leave the chat if the questions prove too difficult. They all seem to have canned answers from a script. MyUS is unreachable by phone. I had to delete my PayPal automatic payment link with them and other vendors since my card got compromised. I was given all kind of excuses why MyUS could not reinstate it or provide me with instructions to do it myself on their website. Suspiciously, one of the chat agents asked me for 6 digits of my credit card number. I already entered the credit card into their website so I wasn't providing any details to these chat agents. Their operation seems very sketchy. So in order to pay for the last shipment I gave them a virtual card, to an account with only just enough funds to pay for the fees since I now trust them about as far as I can drool. Try at all costs to avoid this service, you'll get treated like I was or worse they might lose your package.
Thank you for sharing your experience, Robert. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
To the Management and Executive Team: I am writing this email to DEMAND the immediate unlocking of my account and an urgent solution for the shipment of my merchandise. I will not accept excuses that you "cannot provide the service" or automated support replies. I paid for my membership, and I demand that the service be fulfilled. At this very moment, you are holding 50 of my packages hostage at your facilities. Let me be absolutely clear: that money and those products do not belong to you. You are playing with my capital, and locking me out of my account while withholding my merchandise constitutes a direct act of misappropriation and the illegal retention of private property. Someone in your company needs to take responsibility for this disaster right now. Every day that passes with my account locked causes me severe financial damage. I need to recover my investment, and I demand the URGENT shipment of all 50 packages to Chile. This is my final warning before taking further action. If my account is not enabled and a concrete shipping solution to Chile is not provided within the next 24 hours, I will initiate immediate legal action for the unlawful retention of private property. Furthermore, I will file fraud claims with my financial institution to reverse all payments. I expect a solution and shipping confirmation today. Sincerely,
Hello Nicolás. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
The service is way too expensive. And I’m pretty sure they exaggerate about the total weight of a package to increase the cost of shipment. Not worth it. Stay away unless you really have no other option
Thank you for sharing your experience, Jonathan. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
they took almost a month to send a small parcel, i never got answers if they had lost it . i talked to various people in service but never got answers. i have been usting your service alot and this got me thinking what is going on over there? when the parcel arrived the modules were broken and i could not return them. also i had to rent a car while waiting for the parts. i want answers from someone that has resposibilites over there.
We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
I have not received my shipment till now It is on hold in uae from 11/7 I have paid so much money I called DHL they informed me that they can not do anything about it The shipment items are very clear that I have mini parfüme which I pay my us extra money for handling if that was the reason for the delay, then my us should informed me first so that I will separate the item This is the worst shipping ever I am a platinum member for 8 years
Thank you for sharing your experience, Jullanar. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
I have been using the MyUS.com service since 2020. Their customer service is excellent; they offer competitive shipping rates and provide quick delivery. All of my items always arrive in good condition. I highly recommend MyUS.com
Thank you, Tarwoh, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I was willing to pay $15 for urgent shipment request processing alongside a $120 DHL Express shipping rate for essential medical and labor recovery supplies. Being 37 weeks pregnant and having just relocated internationally two weeks ago, timing was critical. Instead of receiving basic assistance, I was trapped in an inflexible, sequential warehouse process and hit with multiplied fees: TRIPLE RETURN FEES DUE TO STORE PACKAGING: I requested a return on 3 items to reduce total weight by 1/3, customs, and an unexpected $30 flammable handling fee for essential oils for aromatherapy during labor. Because Amazon delivered my order across 3 separate boxes, this forwarder charged three individual $8 return fees ($24 total). They treat one return request as three distinct charges even though they came from the same order and I didn’t choose the split into multiple packages. REFUSAL TO PROCESS RETURNS & SHIPPING SIMULTANEOUSLY: Their system forces a complete 1–3 day return process before the remaining items can be consolidated and shipped. Despite both actions having separate digital paper trails (a merchant return label and an internal shipping request), warehouse staff is not allowed to pull the return items and consolidate the remaining medical supplies in the same step. Paying for "urgent processing" is completely rendered useless if your order is held hostage by a sequential return queue. SCRIPTED SUPPORT WITH ZERO FLEXIBILITY: Customer service hid behind repetitive, canned apologies. When asked if warehouse staff could coordinate the return and forward-shipment together, support claimed strictly following standard procedure was the only way to prevent staff mistakes. This demonstrating zero problem-solving ability and a complete lack of trust in their own warehouse staff. Their logistics model refuses to adapt to real-world, time-sensitive situations. If you need urgent items shipped forward, look for a company with flexible, human customer support. UPDATE AUGUST 1 As you can see the response to this review is as “helpful” as the rest of their customer service. As of today the problems remain unresolved. The only “solution” given is me paying an extra fee to process split a package to process an abandon and return the customer service of My US has caused themselves. On top of that, I requested urgent shipment on Friday 11am at $20 extra cost. Yet the request was not processed on the same day as they say should happen with urgent shipping requests. So once again: if time is of the essence for you, DO NOT choose My US.
Thank you for sharing your experience, Yalisha. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
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