One of the worst experiences I have ever had with a package forwarding service.
I used MyUS to receive an international package, and the shipment was successfully delivered to their facilities. The package was already inside my suite, so I expected that, at the very least, they would help me find a solution if any issue occurred. However, my account was blocked without clear explanations or a real reason that justified the decision. I tried contacting customer support numerous times, both by email and WhatsApp, desperately looking for a solution. The experience was extremely frustrating: I received almost no real help, no effective solutions, and absolutely no commitment from the support team to assist a customer who was simply trying to resolve the situation. I suggested reasonable alternatives, such as transferring the package to another suite or arranging a return using a prepaid shipping label, but instead MyUS decided to close my account and discard my package. The most serious part is that I never authorized my property to be discarded. The package had a declared value of £95, and I lost the item because of a decision made by the company without giving me a real opportunity to recover it or find another solution. I find the lack of communication, empathy, and responsibility from MyUS completely unacceptable. After paying for a service, I expected support and accountability, not for my package to be destroyed without a proper solution. A disappointing experience from beginning to end. I sincerely hope MyUS reviews its procedures and customer support quality so that other customers do not have to go through the same situation.