Sign upAbout UsShipping RatesFAQAbout MyUS MyUS is a trusted global shipping and freight forwarding leader, connecting customers in over 220 countries and territories with US and UK retailers since 1997. We simplify international shopping by offering services like package consolidation, tax-free US address registration, and competitive shipping rates. Whether you’re an individual shopper or a business, our fast, reliable shipping solutions make it easy to access products from top retailers, all with transparent pricing and excellent customer service. Our GoalAt MyUS, we aim to provide seamless, affordable, and secure international shipping solutions that remove the barriers to cross-border shopping. We strive to empower customers worldwide by making US and UK products more accessible, ensuring packages are delivered quickly and safely. Through innovation and dedication to customer satisfaction, we strive to be the go-to freight forwarding service, helping members get the products they love, no matter where they live.
Written by the business, not verified by us.MyUS.com (myus.com) has a 3.6 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Business Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service, Product. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the well-organized process that makes purchasing items from overseas smooth and straightforward, noting that shipments are handled efficiently. Many users also highlight that packages arrive properly protected in good condition, often mentioning helpful assistance when tracking or managing deliveries through the platform. Some reviewers were not happy with unexpected shipping expenses, citing high rates and expensive customs fees that significantly increased their total costs. Others experienced frustrating delivery delays, noting that customer support could be unresponsive when attempting to resolve invoice errors or complex paperwork problems.
Auto-generated from all reviews of this business. For reference only.I am so grateful that I have this great service available to me. Always efficient and reliable.
Thank you, Nan, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank for great service
Thank you, Thamer, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Easy and straight forward platform - proffessional handling and quickly processed. Any time.
Thank you, Andy, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Nicole, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I’ve been dealing with them for a while now. I ve reach my limit… they are doing mistakes and mistakes and mistakes … over and over again. 1/their agent are limited, they do not try to understand … YOU have to understand what mistakes they have made… YOU have to explain to them and after that it takes a while before the review and review and review… 2/they have their own view on what could ne shipped and what cannot… you can send them your country législation and explain ….they simply do not care. So at the end … AVOID THEM AT ALL COST
Thank you for sharing your experience, Cecile. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Thank you, Kenrick, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
All responses to queries and requests are quick inforrmative and caring...even when some research is involved
Thank you, Sheilah, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
My package is still missing 30 days later.
Hello Nikos. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
Honest service, good value, very fast.
Thank you, Nuno, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Delay, it took too much time
Thank you for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
Great service. Short delivery time
Thank you, Jon, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Jane, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
My Shipment came in fast but!!! they need to ask people for invoices not just put a price on the goods. I payed something for some stickers, design and a sunglasses for $134, they declared it $412. they did not ask for invoice. for example, the sunglasses cost $20 they declared it $156. that's unacceptable . I hope in the future they fix that. I ended up paying DHL, custom triple.
Thank you for sharing your experience, Fritz. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
The packages arrive safely to MyUS and are quickly prepared to be sent home. The packages are carefuly prepared.
Thank you, Fernando, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I'm very pleased with the service I've gotten over The last four deliveries.
Thank you, Susan, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I am deeply disappointed by the inconsistent information provided by MyUS. During this case I received multiple contradictory explanations for the return of my shipment. Most recently, your support team claimed that I submitted an invoice that did not match the shipment. This is simply not true. I never uploaded or submitted any invoice through my MyUS account. The only invoice was the printed eBay invoice placed inside the package. If MyUS believes I submitted an incorrect invoice, I request evidence. Please provide a copy of the invoice you are referring to. Making such a claim without evidence is unacceptable. This case has damaged my business, delayed my customer, and caused financial loss. I expected professional support, but instead I received contradictory information from multiple agents.
Hello Anar. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
Just wanted to give an update, MYUS has learned how to deal with limited edition posters, posters are very fragile you cant just yank them out, a single crease and they become worthless. However thanks to DINESHA who followed my shipping instructions they arrived for the first time in perfect condition, also a big thank you to whoever logged my package as that person read the note attached to my suite stating that posters should not be fully removed, a single glimpse you know its a poster they are from Bottleneckgallery so its all legal posters, TMNT and Power rangers stuff like that or movie posters. THANK YOU VERY MUCH for finally handling posters the right way. I was gutted the first time I received them becaus ethey were ruined, this time they arrived in perfect condition 5 stars for excellent handling
Thank you for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
BAD CUSTOMER SERVICE. The shipment was auto processed to an address that does not belong to me now. Once I got notification that it was being processed, I immediately requested to cancel the shipment via Whatsapp and Email form on the website. Later on after 3 hours as there was no other response, I contacted again, this time I was charged and a tracking was assigned. Still requested to cancel the shipment. After 12 hours when I checked, the packaged left the warehouse. MYUS Team could easily have stopped the package leaving warehouse as only label was generated after 3 hours. But they didn't. Bad customer support, phone number on the website is just a voicemail, no response on whatsapp, long queue on webchat, no response to webform. Overall bad company
Thank you for sharing your experience, Shiaan. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
I sent one item to their UK facility and intended to ship out. They didn't do it for 3 days so I asked the customer support. They said "unable to locate" the item in their facility... It was an urgent item to ship out - used them for relatively low DHL pricing. It was definitely received last week. I saw the image they shared to me. Maybe they lost it... See how it goes. This is a level far below expectation. I would avoid UK facility going forward. Trust is everything but they broke it.
Thank you for sharing your experience, Jack. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
this company will debit your card without authority there complaint contact form is useless when on chat agent left =did not like a issue i have a unresolved issue from last April and they are escalting storage fees for there own purpose.
Thank you for sharing your experience, David. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
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