Sign upAbout UsShipping RatesFAQAbout MyUS MyUS is a trusted global shipping and freight forwarding leader, connecting customers in over 220 countries and territories with US and UK retailers since 1997. We simplify international shopping by offering services like package consolidation, tax-free US address registration, and competitive shipping rates. Whether you’re an individual shopper or a business, our fast, reliable shipping solutions make it easy to access products from top retailers, all with transparent pricing and excellent customer service. Our GoalAt MyUS, we aim to provide seamless, affordable, and secure international shipping solutions that remove the barriers to cross-border shopping. We strive to empower customers worldwide by making US and UK products more accessible, ensuring packages are delivered quickly and safely. Through innovation and dedication to customer satisfaction, we strive to be the go-to freight forwarding service, helping members get the products they love, no matter where they live.
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Is MyUS.com legit?
MyUS.com (myus.com) has a 3.6 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Business Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the well-organized process that makes purchasing items from overseas smooth and straightforward, noting that shipments are handled efficiently. Many users also highlight that packages arrive properly protected in good condition, often mentioning helpful assistance when tracking or managing deliveries through the platform.
Some reviewers were not happy with unexpected shipping expenses, citing high rates and expensive customs fees that significantly increased their total costs. Others experienced frustrating delivery delays, noting that customer support could be unresponsive when attempting to resolve invoice errors or complex paperwork problems.
Auto-generated from all reviews of this business. For reference only.
I have already written feedback on how incompetent you have been witrh sending two packages to someone else and then my third package you did not send for 2-months and then tried to make up the value of the package so I had to get another receipt from the company to show the value. Then after that you offer no response. You are a disgrace.
Reply from MyUS.com2026-08-10
Thank you for sharing your experience, Graham. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
More than perfect and on time also the best in price
Reply from MyUS.com2026-08-10
Thank you for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Abdallah, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
J
Jürgen KöglSouth Africa · 3 reviews · Verified · Experienced 2026-08-03 ·
★★★★★
it sucks!!!!!!
Reply from MyUS.com2026-08-10
Thank you for sharing your experience, Jürgen. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Fair goods value estimate, options added to change value if found incorrect.
Fast shipping.
Reply from MyUS.com2026-08-10
Thank you, Samer, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I haven’t received my products and the tracking number won’t show updates over the las 6 days
Reply from MyUS.com2026-08-10
Hello Elizabeth. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
Thank you, Toussaint, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Super fast delivery. Fluent process thanks to an intuitive user interface.
Note: shipping calculator excludes customs, taxes, and other 3rd party expenses which eventually double or triple the actual cost when shipping from the USA to EU.
Reply from MyUS.com2026-08-10
Thank you, Henrik, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
Avoid MyUS – Unfair Fees and Zero Customer Empathy
Avoid MyUS – Unfair Fees and Zero Customer Empathy
I would strongly advise anyone looking for a package forwarding service to look elsewhere. My experience with MyUS has been a masterclass in poor customer service and rigid, unfair policies.
I was hit with an unexpected $8.99 "address correction fee." When I questioned this, I provided a PDF of my original merchant invoice proving that I had provided the correct suite number to the seller exactly as instructed by MyUS. Despite this proof, support refused to waive the fee. Their logic? While I provided the correct info, the seller didn't put it on the outside of the box, so I should be the one to pay for the "manual investigation."
The communication process is equally frustrating. You have to fight through a repetitive AI bot (Atlas) that makes you enter your details over and over again. Once you finally reach a human, expect to wait days for a response. When they do reply, they are dismissive and lack any semblance of empathy for the customer's situation.
They are happy to take your money, but the moment a minor error occurs—even one that isn't your fault—they hide behind "policy" to charge you more. I ended up paying the fee just to get my items shipped, but I will never use this service again and will be warning my friends and family to avoid them.
Reply from MyUS.com2026-08-10
We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
Thank you for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I haven't been a customer long.. My first time shipping I used the cheapest option from the list provided(a company I never heard of) needles to say I was very disappointed... My package took almost a month to reach it's destination... But I tried again using DHL Express... This was the best choice... My package arrived to the destination within 5 days....
Reply from MyUS.com2026-08-10
Thank you, Contrella, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
With MYUS.COM, I have a trouble-free way to purchase items made in the USA and have them shipped to me here in Australia. All paperwork, taxes, delivery fees, etc are collated and paid for prior to shipment. I can select the shipping method, cost and speed by simply ticking the right box. I can also ask for packages to be inspected and for photos of the contents to be supplied to me, have deliveries stored while other deliveries arrive, and ask for shipments to be broken up into smaller, lighter, less costly parcels. The website is simple and very easy to use.
Reply from MyUS.com2026-08-10
Thank you, John, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Debi, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
The care the workers pack up the items are perfect. They make sure every box sent to me is packed nice and snug to avoid any damage to the merchandise inside or the original box that it is coming in. Its greatly appreciated. Thank you and keep up the great work.
Reply from MyUS.com2026-08-10
Thank you, David, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Yoav, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Taimur, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Very quick delivery and very efficient. The prices are very competitive
Reply from MyUS.com2026-08-10
Thank you, George, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
The service was good and the agent understood my concerns and addressed them promptly and adequately.
Reply from MyUS.com2026-08-10
Thank you, Nonia, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
My worst experience this time ever was cancelling of orders. This greatly made my purchasing uneconomical because now I had to pay transaction fees twice. Besides, Transportation was cancelled more than once and up now my account has not been credited though I was told the failed transactions will be reversed.
Furthermore. My items were packaged in several parcels making transportation very expensive. I received one item packed alone on Thursday last week but again the transporter claims my address is incorrect forcing me to travel a Distance of 650Km and incur more costs. Out the 9 items I ordered I have so received one item packed. This almost three weeks later.
Reply from MyUS.com2026-08-10
Hello Sipalo. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
I paid to forward three shipments. But they shiped only two of them. And unfortunately they are not replaying my questions.
Reply from MyUS.com2026-08-10
Hello Mazen. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
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