Sign upAbout UsShipping RatesFAQAbout MyUS MyUS is a trusted global shipping and freight forwarding leader, connecting customers in over 220 countries and territories with US and UK retailers since 1997. We simplify international shopping by offering services like package consolidation, tax-free US address registration, and competitive shipping rates. Whether you’re an individual shopper or a business, our fast, reliable shipping solutions make it easy to access products from top retailers, all with transparent pricing and excellent customer service. Our GoalAt MyUS, we aim to provide seamless, affordable, and secure international shipping solutions that remove the barriers to cross-border shopping. We strive to empower customers worldwide by making US and UK products more accessible, ensuring packages are delivered quickly and safely. Through innovation and dedication to customer satisfaction, we strive to be the go-to freight forwarding service, helping members get the products they love, no matter where they live.
Written by the business, not verified by us.MyUS.com (myus.com) has a 3.6 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Business Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service, Product. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the well-organized process that makes purchasing items from overseas smooth and straightforward, noting that shipments are handled efficiently. Many users also highlight that packages arrive properly protected in good condition, often mentioning helpful assistance when tracking or managing deliveries through the platform. Some reviewers were not happy with unexpected shipping expenses, citing high rates and expensive customs fees that significantly increased their total costs. Others experienced frustrating delivery delays, noting that customer support could be unresponsive when attempting to resolve invoice errors or complex paperwork problems.
Auto-generated from all reviews of this business. For reference only.My issue has not yet been resolved, even though I was contacted by you via email and sent you the required documents.
Thank you for sharing your experience, Saleh. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Fast , cost effective service
Thank you for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Call me and I’ll explain. Service is horrible and not efficient
Thank you for sharing your experience, Ben. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Third time now that the invoice price is a lot more than what I paid and then it has a ripple effect. Either I have to struggle with invoices and payments etc and I get the feeling that I'm not trusted, or if I miss it, the tax and duties are way over what it must be and I struggle again.
Thank you for sharing your experience, Braam. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Thank you, Ibrahim, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
My experience with MyUS has been very positive. What impressed me most is their professional package consolidation service, which helps reduce international shipping costs and makes shopping from multiple stores much easier and more efficient. I also appreciate the organized warehouse process and the ability to view photos of my packages after they arrive. This provides extra confidence that the items were received correctly before international shipment. The tracking system is clear, the website is easy to navigate, and customer support has been responsive, professional, and helpful whenever I needed assistance. Another great advantage is the flexibility to combine multiple shipments into a single package, helping save both time and shipping costs. The careful handling of packages, multiple shipping options, and transparent communication throughout the process make the service reliable and convenient. I also appreciate that shipment protection and insurance options are available, providing additional peace of mind when shipping valuable items internationally. Having these protection options available adds confidence and trust to the overall shipping experience. Overall, MyUS offers a reliable, transparent, and professional package forwarding service. I would gladly continue using their services and recommend them to anyone looking for a dependable international shipping partner.
Thank you, Sattar, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I have asked several times for yuor W) / VAT ID and nobody send the the inforaction.
Thank you for sharing your experience, Juan. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Every single time I have an even slightly more expensive or more desirable item to be shipped, there is an issue. It gets lost "somehow", but ONLY when its pricier or rarer, never common items. It takes days of having to contact to even get any response, and then they try only partially refunding. When I first used them years ago they were amazing, but this is the final straw - do not recommend at all unless youre onmy buying cheap, insignificant items
Thank you for sharing your experience. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Despite several uploads of a complete and correct invoice, my package was stuck in "Action required" mode. It seems my invoices were incorrectly flagged as faulty. This was rather frustrating and delayed my shipment. However! Kathleen was amazingly helpful and very quickly processed my package for me after I emailed her. Thank you so much, Kathleen! I really appreciate your help!
Thank you for sharing your experience. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Good job makes it easy for us in Aussie to ship back here. It’s expensive but good
Thank you, Geoff, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
always excellent service, processing order, packing, response
Thank you, Xavier, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
MyUs was excellent as always. Quick to ship once it arrives at their warehouse. Very trustworthy, and quick shipping. Have used MyUs numerous times and always excellent service. I highly recommend MyUs to anyone wanting a product that otherwise would not ship internationally.
Thank you, Vito, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Service has just falling off, it's nothing like what it used to be before. Paid to have item shipped since the 25 now it wont be arriving until the 12th if I am lucky. If I wanted that delay I would have sent it ocean.
Hello Kevin. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
MyUS permanently closed my account (Suite CL3510) without any explanation or justification. While they have the right to refuse service, they are currently holding 6 packages that belong to me and refusing to give me a solution to retrieve them.These items were purchased on Vinted, meaning they cannot be returned to the senders because the platform's protection period has expired. I have explicitly requested to pay for domestic shipping to forward my merchandise to an alternative US address, but customer support only replies with automated messages saying they will no longer provide services.Keeping or destroying paid customer merchandise without offering a redirection option is illegal. I demand a manual review of my case by a manager so I can provide an alternative address, pay the fees, and get my property back. If this is not resolved immediately, I will escalate this to the Better Business Bureau (BBB) and the Florida authorities. I am not asking for my account back. I have an alternative UK shipping address (forward2me) ready to receive my 6 packages. I am willing to pay the domestic shipping fees to transfer my property out of your warehouse immediately. Stop sending automated replies and give me a solution.
We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
Timely correspondence. User friendly & frequent updates.
Thank you, Michelle, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
The service is safe, quick easy to order and use.
Thank you, Agnes, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
As usual , I have the option to choose the carrier to use. Shipping costs are wwll aligned to market. It ia easy to navigate through thw menu
Thank you, Gildo, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
One less star due to the communication difficulty resolving one item with my wife’s name on it. Otherwise smooth as usual. Thanks
Thank you, John, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
Well packed. Reliable service as in the past. Very happy to use MyUS.
Thank you, Ahmed, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
MyUS.com, what a great way as an South African to order and recieve USA manufactured products directly delivered to my location within just a few days from my order placement. Keep up the good works,
Thank you, Andre, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
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