Sign upAbout UsShipping RatesFAQAbout MyUS MyUS is a trusted global shipping and freight forwarding leader, connecting customers in over 220 countries and territories with US and UK retailers since 1997. We simplify international shopping by offering services like package consolidation, tax-free US address registration, and competitive shipping rates. Whether you’re an individual shopper or a business, our fast, reliable shipping solutions make it easy to access products from top retailers, all with transparent pricing and excellent customer service. Our GoalAt MyUS, we aim to provide seamless, affordable, and secure international shipping solutions that remove the barriers to cross-border shopping. We strive to empower customers worldwide by making US and UK products more accessible, ensuring packages are delivered quickly and safely. Through innovation and dedication to customer satisfaction, we strive to be the go-to freight forwarding service, helping members get the products they love, no matter where they live.
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Is MyUS.com legit?
MyUS.com (myus.com) has a 3.6 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Business Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the well-organized process that makes purchasing items from overseas smooth and straightforward, noting that shipments are handled efficiently. Many users also highlight that packages arrive properly protected in good condition, often mentioning helpful assistance when tracking or managing deliveries through the platform.
Some reviewers were not happy with unexpected shipping expenses, citing high rates and expensive customs fees that significantly increased their total costs. Others experienced frustrating delivery delays, noting that customer support could be unresponsive when attempting to resolve invoice errors or complex paperwork problems.
Auto-generated from all reviews of this business. For reference only.
Expect a civil and a criminal complaint against you and Ramesh Bulusu as co-conspirators for theft, unauthorized credit card abuse, negligence, gross negligence, and pain and suffering in the coming days from my lawyers in New York.
Reply from MyUS.com2026-08-10
Thank you for sharing your experience, Guido. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
They are very careful, they keep you informed about your shipment step by step, and everything has always arrived safely and without any problems.
Reply from MyUS.com2026-08-10
Thank you, Ricardo, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
If you care about your packages and your money, don’t choose them. They lost at least 4 inbound packages over the last 2 years I am using them. Many items were damaged during logging. And that are just the 2 major issues. There are many many more.
Reply from MyUS.com2026-08-10
Thank you for sharing your experience. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Got an empty unopened envelope, no one takes responsibility, Not MyUS nor DHL. Thank you for an excellent service.
Reply from MyUS.com2026-08-10
Hello Ilan. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
The time taken to pack and send my parcel. The packing itself was great. Customer service excellent!!!!
Reply from MyUS.com2026-08-10
Thank you, Noshipho, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Paying to cancel a membership is rock bottom. The transportation fees are higher than the cost of the goods. Seriously?
Reply from MyUS.com2026-08-10
Thank you for sharing your experience, Sasha. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Havent received my package in barbados. DHL seems to have gotten the wrong package, some kind of problems.
Reply from MyUS.com2026-08-10
Thank you for sharing your experience, Lisa. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Warning: Hidden fees and illegal tax calculation! (Suite DE20274)
MyUS is engaging in deceptive billing and predatory pricing. For a package with a total value of $68.67 USD ($39.97 merchandise + $28.70 shipping), their system is demanding an astronomical $33.42 USD under the label of "German VAT". The legal German VAT rate under the EU IOSS system is 19%, which equals exactly $13.05 USD. MyUS is intentionally overcharging the tax by over 150% and pocketing the difference.
When confronted, their customer service refused to adjust the error, claiming their IT system "cannot manually change taxes". Instead, they piled on predatory daily storage fees ($15.00 + $15.00 + $7.00 + $6.00 + $2.00) while holding my package hostage during an active dispute (contact since 5th July).
This business has rightfully earned its F-Rating. I have officially reported Access USA Shipping, LLC (MyUS) to the Federal Trade Commission (FTC, Report #204982095) and the Florida Attorney General for fraud and international tax overcharging. Do not use this company!!!
UPDATE: MyUS posted a generic template reply above, pretending to care about my satisfaction. In reality, they are still holding my package hostage, refusing to fix their illegal tax calculation, and continuing to demand over 50% tax. This copy-paste answer proves they are ignoring both their customers and the active investigations by the Federal Trade Commission (FTC) and the Florida Attorney General. Do not trust their fake apologies!
Reply from MyUS.com2026-08-10
Thank you for sharing your experience, Nicole. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Thank you, Joan, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Daniel, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
My experience with MyUs has been always…Great experience.
My experience with MyUs has been always good.
Communication especially is first class.
Trust worthy company.
Reply from MyUS.com2026-08-10
Thank you, William, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
the company is doing well by providing trustworthy services that include real time updates and tracking , consolodating and packaging of the shimpents are great . i recieve my shipments in great minty condition.the customer servive is veru responsive and can provide good guidance
Reply from MyUS.com2026-08-10
Thank you, Mohammed, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Absolute nightmare experience.
Forced Store Credit: They lost my package, refused a proper refund, and only offered non-refundable account credits.
Kept Unearned Fees: Even though they lost the shipment, they kept the consolidation fees I paid per package.
Bait-and-Switch Pricing: I selected $7 economy shipping for a small $2 item, only for Fedex here in Curacao to slap me with a surprise $25 charge later.
Easily the worst freight forwarding service I've ever used. Avoid at all costs.
Reply from MyUS.com2026-08-10
Thank you for sharing your experience. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
MyUSA provides an excellent freight forwarding service. I highly recommend them.
They also have a branch in the UK, and I believe it would be useful if they were to consider a new branch in Germany.
Reply from MyUS.com2026-08-10
Thank you, Brian, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Everything. Endless, useless WhatsApp communication. At in the end, I gave up and abandoned the parcel.
They kept insisting that a package (containing just 20 sewing needles) weighed 2 lb, even though I had seen a photo of the bubble mailer with 40 g clearly printed on the label.
Reply from MyUS.com2026-08-10
Thank you for sharing your experience, Dragana. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
You guys made me smile the moment my package arrived! Everything was handled perfectly and the whole process was incredibly easy. Thank you for the fantastic service and for making customers feel valued. You’re awesome!
The only issue I experienced was with DHL’s delivery service, which was completely outside of MyUS’s control. I just wanted to mention it as friendly feedback since you may want to keep an eye on the service they provide when delivering your customers’ packages. Overall, my experience with MyUS was excellent, and I’ll definitely be using your service again! ⭐⭐⭐⭐⭐
Reply from MyUS.com2026-08-10
Thank you, Khalid, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Anne, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Maajid, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Jacqueline, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
The service is reliable, you just never know in advance how much you will actually pay for delivery.
Reply from MyUS.com2026-08-10
Thank you, Silvester, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
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