Sign upAbout UsShipping RatesFAQAbout MyUS MyUS is a trusted global shipping and freight forwarding leader, connecting customers in over 220 countries and territories with US and UK retailers since 1997. We simplify international shopping by offering services like package consolidation, tax-free US address registration, and competitive shipping rates. Whether you’re an individual shopper or a business, our fast, reliable shipping solutions make it easy to access products from top retailers, all with transparent pricing and excellent customer service. Our GoalAt MyUS, we aim to provide seamless, affordable, and secure international shipping solutions that remove the barriers to cross-border shopping. We strive to empower customers worldwide by making US and UK products more accessible, ensuring packages are delivered quickly and safely. Through innovation and dedication to customer satisfaction, we strive to be the go-to freight forwarding service, helping members get the products they love, no matter where they live.
Written by the business, not verified by us.MyUS.com (myus.com) has a 3.6 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Business Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service, Product. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the well-organized process that makes purchasing items from overseas smooth and straightforward, noting that shipments are handled efficiently. Many users also highlight that packages arrive properly protected in good condition, often mentioning helpful assistance when tracking or managing deliveries through the platform. Some reviewers were not happy with unexpected shipping expenses, citing high rates and expensive customs fees that significantly increased their total costs. Others experienced frustrating delivery delays, noting that customer support could be unresponsive when attempting to resolve invoice errors or complex paperwork problems.
Auto-generated from all reviews of this business. For reference only.A speedy and well priced shipping service from the US to the UK. My only complaint is that it's always difficult to understand exactly what information I am required to provide on the sales invoice for the item I'm shipping as this is not clearly listed anywhere I can see.
You do not give the customer a permitio to ship cellphone with lithium battery by DHL. Because, you valeu national shipper like FedEx and UPS. (I contacted DHL and the answer was: They have the service).
Respect Great fast service
I’ve been using MyUS for more than 10 years, and especially frequently over the past 6 months. It’s been a great service for buying from the US and UK when sellers don’t ship to my country, as well as for consolidating packages to save on shipping. I also like having the option of using a reliable delivery service when I want a more predictable delivery time and better handling of my packages. Compared to regular postal mail or the sometimes unknown shipping services used by eBay sellers, I have much more confidence that my package will arrive safely and within a reasonable timeframe. For me, delivery to Southeast Asia usually takes around 7 days. The shipping options are reasonably priced, including the budget options, and my packages have always arrived well packed and in good condition. I’ve also had very few issues with MyUS, and whenever I did need customer service, they were quick, responsive, and helpful. Overall, I’ve had a very positive experience with MyUS over the years and would definitely recommend it.
read email chain. useless communication
good service! and cooperated for 5 years.
Thank you, Jason, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Mukhalad, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Easy and correct svt
Thank you, Abdullah, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
MyUS Service is a very professional, excellent and punctual service which helped me a lot with the transfer and sending the packages to Europe. As usual, everything came well packed and protected, nicely wrapped up and the best part is that MyUS service offers the possibility by which the client can pay duties and taxes for his country in advance, so that the package can be shipped and arrive to its destionation without any extra payment, directly to the clients door.
Thank you, Matt, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
The service is prompt and consistent since I started and the cost is not so high
Thank you for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
All good. Thx
Thank you, Jan, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Customer attention is really inefficient.
Thank you for sharing your experience, Antonio. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
No hassle, quick service
Thank you, Martin, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Catastrophic Delivery Delay It took me analyzing 53 e-mails and documents to see a possible cause why it took 2 months from 28 May till 29 July, to deliver 6 bottles of dietary supplements who can normally be imported freely to Belgium (Europe). Chronological events : 2 June : Aramex communicates : Dangerous goods 5 June ; I deliver to support (Hamdan) a copie of the Vitacost Order Confirmation with all the details of de goods and de real cost of $ 124.24 14 June : after change of delivery service DPG to Fedex, support (Shaparugsan) confirms release for shipping. The value of the goods were rated at $ 60 instead of the correct $ 124,24 ! 1 July : return of the goods to MyUS 3 July : after a call for information Fedex confirms that they didn’t imported the goods because there was no document with the dietary supplements and they passed not the goods to the Customs who normally check the bottles per automata. 22 July : after changing Fedex to DHL; MyUS support (Wiharshana) communicates that the invoice has been added and that the goods are released for shipment. 24 July : the goods are shipped with the correct amount of value for the goods of $ 124.24 29 July : the dietary supplements are delivered. Causes of the catastrophic delivery : - Dietary supplements supplier Vitacost did not included an Order document or the MyUS packaging department lost the document. - At the 5th of June MyUS Support didn’t use the Vitacost Order Confirmation with correct price of $ 124.24, who I transmitted per e-mail, but postulated a fiction price of $ 60 and included no correct invoice document. - For dietary supplement with a total import cost of less then 150 Euro ($ 173) there is no Custom Clearance, but Fedex Belgium decided to apply the control without checking the content of the package.
Thank you for sharing your experience, Gilbert. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
In general, it has been good.
Thank you, Helder, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Because the taxes aré high. Before dont pay taxes
Thank you for sharing your experience, Oscar. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
I am using it on daily basis. They're quick to react and I had zero issues last year.
Thank you, Petar, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Fast, efficient, orderly, clean interface, simple to use
Thank you, Bridget, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Replies may sometimes be delayed. Please reply as soon as possible.
Thank you for sharing your experience, Shoji. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Completely predatory practices. I logged into the system when my parcel was delivered to my “locker”; saw a number of options for repackaging and all of that kind of thing which are fantastic. On the basis of the quote provided, elected not to pay extra to make any changes to the standard delivery process. Only for the quote to be changed after such time by a very significant amount, with the charge to my account then getting close to doubling the original amount. Utterly predatory, unconscionable conduct.
Thank you for sharing your experience, Sarah. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
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