Sign upAbout UsShipping RatesFAQAbout MyUS MyUS is a trusted global shipping and freight forwarding leader, connecting customers in over 220 countries and territories with US and UK retailers since 1997. We simplify international shopping by offering services like package consolidation, tax-free US address registration, and competitive shipping rates. Whether you’re an individual shopper or a business, our fast, reliable shipping solutions make it easy to access products from top retailers, all with transparent pricing and excellent customer service. Our GoalAt MyUS, we aim to provide seamless, affordable, and secure international shipping solutions that remove the barriers to cross-border shopping. We strive to empower customers worldwide by making US and UK products more accessible, ensuring packages are delivered quickly and safely. Through innovation and dedication to customer satisfaction, we strive to be the go-to freight forwarding service, helping members get the products they love, no matter where they live.
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Is MyUS.com legit?
MyUS.com (myus.com) has a 3.6 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Business Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the well-organized process that makes purchasing items from overseas smooth and straightforward, noting that shipments are handled efficiently. Many users also highlight that packages arrive properly protected in good condition, often mentioning helpful assistance when tracking or managing deliveries through the platform.
Some reviewers were not happy with unexpected shipping expenses, citing high rates and expensive customs fees that significantly increased their total costs. Others experienced frustrating delivery delays, noting that customer support could be unresponsive when attempting to resolve invoice errors or complex paperwork problems.
Auto-generated from all reviews of this business. For reference only.
My package has been held up in Customs for three months now because MyUS submitted an incorrect value for my package without consulting me. And then MyUS charged ME $20 to submit corrected paperwork and almost a month later my package is still in Customs. This is the SECOND time it has happened that a package was delayed in Customs for over six weeks because of incorrect paperwork on the part of MyUS.
Reply from MyUS.com2026-08-10
Hello Susan. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
Im impressed with the service. Quick response from the orders arriving.
Reply from MyUS.com2026-08-10
Thank you, Jonny, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Good services and shipping within an acceptable time.
Shipping charges has risen up since a few months ago.
Happy with the services.
Reply from MyUS.com2026-08-10
Thank you, Hamed, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
The account is constantly under review and deliveries are delayed.
Reply from MyUS.com2026-08-10
Thank you for sharing your experience, Muhsin. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Honestly Kathleen Sam, fast and concise. Good communication.
Reply from MyUS.com2026-08-10
Thank you for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Sombra have not had any issues whatsoever, customer service is always great
Reply from MyUS.com2026-08-10
Thank you, Mauricio, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Hi good Day as you can see by now I'm a regular Shopper I send small items Trough the post and Large items by Ship everyone is in business to make profit but when small items arrive coming from different warehouse I will like my Shipping to be Consolated into one shipment because not only it's costing me more in shipping it also costing me in Costom Cleaning So in the end I'm saving nothing so in the end it's no incentive I raised this already with youall the Response was you have no storage
Reply from MyUS.com2026-08-10
Thank you for sharing your experience, Frank. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
I think there is no one do it better then myus simply they are the best
Reply from MyUS.com2026-08-10
Thank you, Hasan, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Always efficient, friendly and helpful. I've been a satisfied customer for many years now
Reply from MyUS.com2026-08-10
Thank you, Severin, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Excellent and reliable service. I’ve been a customer for over 4 years.
Reply from MyUS.com2026-08-10
Thank you, Robin, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
MyUS.com provides an excellent service. They are fast and efficient in arranging packaging and delivery, and they offer a range of shipping options. Their customer support is excellent. On one occasion, a product was mislabeled by the supplier I was purchasing from regarding my specific MyUS.com address, and they were able to track it down and send it to me.
Reply from MyUS.com2026-08-10
Thank you, Mark, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Tracy, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I am overall very happy with my US and communication, however with one of my last shipments i had made a request for a invoice to be updated, where specific text wouls cause issues with customs, and after 4 days the invoice was still not updated even though it was a very small change. Except for this i am very happy with the seamless experience
Reply from MyUS.com2026-08-10
Thank you, Diederik, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
5 years on and MyUS.com still impresses me everyday!
I've been using MyUS.com for 5 years now and I'm still impressed with them up to this day. The shipping price is unbeatable. I love that every package came in amazing condition. Thanks for making shopping in other countries so accessible!
Reply from MyUS.com2026-08-10
Thank you for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I can only say I had the best experience with shipping carriers with MyUs.
That’s been said, even if I have an issue they can solve it for me.
Thank you for everything.
Reply from MyUS.com2026-08-10
Thank you, Ali, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
I really trust MyUs, they bought for me several times and every thing went smooth. It takes time but in the end it is job well done. The way they wrap and package the shippment indicates highest standard of care and professionalism
Reply from MyUS.com2026-08-10
Thank you, Ossama, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I don’t understand why female pajamas are on my commercial invoice. This is a mistake as I did not order female pajamas. Cayman Islands Customs
7926233976 will not release the package. Please assist. ASAP. Also I’m not satisfied with the photos I’m receiving. Please contact me. I’m
My experience with MyUS was frustrating due to delays in the export review process. My shipment remained stuck in export review for an extended period without clear updates, which created unnecessary uncertainty about when it would be released and shipped.
The biggest issue was customer support responsiveness. I had to send multiple follow-up inquiries before receiving a meaningful response, and communication was slower than expected throughout the process. Better proactive updates and faster support would have significantly improved the experience. It was obvious that the customer service is been outsourced to overseas company. I would recommend this to be changed for smoother and respobsible service.
While the package was eventually processed, the delay and lack of timely communication made the overall experience disappointing. I hope MyUS improves its export review timelines and customer support response times in the future.
Reply from MyUS.com2026-08-10
Thank you for sharing your experience, Ken. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
It all happened quickly, smoothly and without any hassles. 😀
Reply from MyUS.com2026-08-10
Thank you, Karen, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Mohamad, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
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