Sign upAbout UsShipping RatesFAQAbout MyUS MyUS is a trusted global shipping and freight forwarding leader, connecting customers in over 220 countries and territories with US and UK retailers since 1997. We simplify international shopping by offering services like package consolidation, tax-free US address registration, and competitive shipping rates. Whether you’re an individual shopper or a business, our fast, reliable shipping solutions make it easy to access products from top retailers, all with transparent pricing and excellent customer service. Our GoalAt MyUS, we aim to provide seamless, affordable, and secure international shipping solutions that remove the barriers to cross-border shopping. We strive to empower customers worldwide by making US and UK products more accessible, ensuring packages are delivered quickly and safely. Through innovation and dedication to customer satisfaction, we strive to be the go-to freight forwarding service, helping members get the products they love, no matter where they live.
Written by the business, not verified by us.MyUS.com (myus.com) has a 3.6 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Business Services and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service, Product. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the well-organized process that makes purchasing items from overseas smooth and straightforward, noting that shipments are handled efficiently. Many users also highlight that packages arrive properly protected in good condition, often mentioning helpful assistance when tracking or managing deliveries through the platform. Some reviewers were not happy with unexpected shipping expenses, citing high rates and expensive customs fees that significantly increased their total costs. Others experienced frustrating delivery delays, noting that customer support could be unresponsive when attempting to resolve invoice errors or complex paperwork problems.
Auto-generated from all reviews of this business. For reference only.The parcel was categorised incorrectly and support took 3 days to respond to my whatsapps and correct it. Very slow compared to previous experience with MyUS.
Thank you for sharing your experience. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Quick shipping, neat packaging.
Thank you, Puskas, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Joel, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
From US site the rate of shipping still reasonable but from UK site more expensive
Thank you, Eady, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
Great service, very reliable, I especially like the photos feature, to verify that that is indeed what I ordered. Easy to reach invoices. No complaints, great venture
Thank you, Alon, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Nav, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
This 3rd party shipper reliable & reasonably priced compared to competitors I have tried. They also have a superior customer dashboard. Highly recommnded!
Thank you for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Good service. But too expensif
Thank you for sharing your experience, Diatta. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
My shipment had videogames and the top level were damaged during shipping thanks to no padding on top level.
Hello Waleed. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at [email protected], and thank you for bringing this to our attention.
Im been disappointed lately take long time befor received pakage. I received damage pakage almost every time or open pakage plus shipping is 3 times more than my pakage coast its so expensive for almost 6 years im using myus the last 2 years was the worst experience i have till now
Thank you for sharing your experience, Lee-Roy. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
In general, MyUS works well. The site is a bit cluttered; you don't always know where to find specific information or where to provide it.
Thank you for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
Parcel was over-valued, corrected when appealed. Parcel was over-weighed considerably. They showed, and charged for, 2#. It was a drivers license in an envelope! I had to consent to an $8 inspection fee to get it corrected. It was re-weighed and corrected, inspection fee rightfully waived. Charged $2 for an envelope, none provided. The letter was simply tossed into a Smallbox. Even with the false $2 surcharge, the total cost was $16 less than MYUS initially attempted to charge had I not placed a hold on the shipment, and jumped through hoops to get it corrected. Always place your shipments on Hold so you can verify their assessments, as frequently they commit significant errors. Difficult to say if they do this out of incompetence or criminality. as it is always exorbitantly in their favor.
Thank you for sharing your experience, MJ. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
The options are still less. It mixup a lot
Thank you for sharing your experience, Mohamed. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Delivery was fast. Package arrive safe
Thank you, Danielle, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
My shipment was delayed because MyUS incorrectly labelled my item and added an extra fee of $29. It took more than three weeks of repeated complaints and back-and-forth communication before the issue was finally resolved. Secondly, Aramex does not meet the advertised delivery timeframe of 3–5 business days. Today is the 8th business day, and I am yet to receive my shipment. The same thing happened with my previous shipment, so this appears to be a recurring problem rather than a one-off delay. Overall, the repeated delays, incorrect labelling, extra charges and very slow resolution process have made this a very frustrating experience.
Thank you for sharing your experience, Esther. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
MyUS handling my package very well, all delivery are smooth, easy and arrives safely, keep a good work
Thank you for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
All over all its one of the best trusted international Co. Service is good as well as the delivery options.
Thank you, Abdulla, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Thank you, Carlos, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
The rates estimated say they are based on estimated weights and when the actual weight is significantly less then the shipping charge is not adjusted. Sometimes it is much higher than previous packages with the same actual weight.
Thank you for sharing your experience, Cazzie. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
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