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Jill Carpenter

Singapore

2 Reviews
0 Reads
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2 reviews

SmartBuyGlasses

Never gets better.....

I’ve had to come back despite my bad rating last time as I lost my glasses! Let me be clear, the ONLY reason I did is because of the price. Tried to order again and they don’t have my frames in stock so will take 4 weeks. So they email me and send a link with frames they have in stock as they will be quicker. I choose a pair from the link. They then email me back and say in their experience it will take just as Long as the original pair!! Why do they bother? They cannot even spell customer service. Things just do not connect. Really disappointing.

2019-01-28Verified
SmartBuyGlasses

Pathetic

Pathetic. I’ve tried to use this site twice now. Both times with a valid prescription. They come again and again and ask for more info that what they say they need on the website. Customer service is vague, unclear and does not pay attention to what you say to them. Don’t bother wasting your time. I cancelled my first order as it was too painful. Am now just on the verge of cancelling the second. Seriously, there are easier ways to get a good deal on glasses. Terrible. DONT BOTHER.

2018-11-07