I’m shocked by all the bad reviews
I’m shocked by all the bad reviews. I use Agoda all the time as it’s usually always the cheapest, never had any issues. What has recently brought me to write this review is the way in which they have dealt with my cancellation. I had booked a non refundable hotel room at a Marriott hotel in Jordan for a holiday at the end of March, obviously I do not feel it is safe to visit anymore so I contacted Agoda through the app and requested a free cancellation including a refund and explained my reasons. It said they or the hotel would get back to me within 48 hours and within 10 minutes they had sent me an email saying they were happy to cancel and give me a refund and the refund was pending on my card used straight after. They didn’t need to be reasonable and refund me as it was my own choice to book a non refundable room but this level of reasonable customer service is what I respect a company for and will give my continued custom to.