Booked a Hong Kong–Bangkok flight…
Booked a Hong Kong–Bangkok flight through Batik Air. The operating carrier (Thai Lion Air) changed the departure time by six hours with three weeks' notice, and there was no comparable same-day alternative. Thai Lion Air confirmed in writing that I was entitled to a full refund, but said Batik Air (as the issuing agent) had to process it. That was over a week ago. Since then I've sent three follow-up emails, including a final notice with a clear deadline, and received nothing but automated acknowledgments — no human response, no refund, no timeline. Batik Air's website has no working refund request tool for this situation, and their WhatsApp line is a bot that can't help either. I've now had to file complaints with the aviation regulators in both Malaysia and Thailand just to get a refund the airline itself agrees I'm owed. If you book through Batik Air, be aware that getting a refund after a schedule change can mean a lot of unanswered emails.