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Kris Scott

United States

2 Reviews
3 Reads
3 Useful

2 reviews

mammotion.com

Buyer Beware!

Purchased a Gen 1 machine just over 2 years ago for approx $3000. My 2-year warranty just expired (totally understand they don’t last forever). I was told after many back and forth emails that my machine was out of warranty and would need sent in for repair at my expense. I inquired how much, waited again for a delayed response from Mammotion. They said they no longer service my machine. Keep in mind this is less than a month outside of my 2-year warranty. I am not blessed with a $3000 paper weight that they refuse to fix. They were kind enough to offer me a 10% discount off a brand new machine. I think I’ll pass. If you are considering buying a machine from this company. Do some research on other brands that have a better warranty - and a company that at least still repairs them after 2 years. Definitely did not get my Return on Investment. Very disappointing. I would think you would do better Mammotion. :(

2025-09-01Helpful 2
mammotion.com

Great Mower - Poor Customer Support

My first mower from this company has been amazing. My second mower has an issue with the reference station. It has been over a month now and they still haven’t sent a replacement part. They lack the infrastructure of customer service. No US phone number. Only communication is through email. This would be a great product if that part of the business was figured out.

2023-08-01Helpful 1