Very helpful and responsive
Reviews were up and down so we didn’t know what to expect, but the rate was $200 cheaper than anywhere else, including booking directly with the hotel so we took a chance. We called the hotel after booking to ensure they received our reservation: they did. In the time between booking and travelling the hotel changed hands so we called again the day before just to re-confirm. We were transferred to an offsite reservations call centre who could find no record of our booking. We were unable to reach the hotel directly as it was late evening. We panicked!! We contacted Algotels, half expecting we’d been scammed and not expecting to hear back. We went to the hotel super early expecting bad news but instead were greeted with warmth. They found our reservation instantly and even allowed us to check in early. They apologised for the anxiety their call centre had caused and couldn’t understand why they had the problem. In the meantime, Algotels was very responsive and helpful. We’re still not sure whether they fixed it before we got to the hotel, or it was a problem with the hotel call centre the whole time. Either way our check in was seamless and we have a lovely room overlooking Pitt St for the weekend. Thanks Algotels and Rydges Australia Square