Terrible experience with warranty return
I purchased a Bluetii AC200MAX in June 2024 to be used as the power station for my campervan build, all the power in and out of my build was designed around this power station. The unit then failed in May 2026. I contacted the Bluetti support team to get the unit repaired under warranty, the unit was returned and found to be faulty and could not be repaired. At this point they offered me the AC200L as a warranty replacement. One of the main differences between my previous unit and the AC200L is the DC power output, the AC200MAX has a 12V 30Amp output and the AC200L has a 48V 20Amp output. For me to be able to use the new unit for my campervan, I would require a Bluetti D40 to step the voltage down from 48V to 12V.......... which would cost me another £150. Considering my original bill was £1280, and now they want me to pay another £150 because they cannot provide a true like-for-like replacement, I feel this is extremely unfair. They did offer me a pathetic 8% discount on this, but that is in no way suitable, considering it is them who are unable to fulfil the warranty obligations. I should also add, I am the national service manager for a large PLC, and there is no way I would ever expect this of a customer. EDIT: The day after writing this review (10th June) the support team got back in touch saying they would provide the D40 for me to have the replacement unit up and running again, as near to the set up I hade before......... And guess what, I am still waiting. Since then they have used an excuse of no stock (I have been on their website and it is in stock, i could order one right now). I mentioned this to them, and the have not replied again, I haven't heard back from them in over a week. They said they were trying to work on a resolution and would contact me when they have found one........ It is now the 26th of June 2026, this has been going on since first contact, the 8th of May 2026.