Dear Oh Dear. What a shame.
I don’t know where to begin with how far Games Workshop have fallen in the last few years. A good British company that has completely lost it’s way. The last 4 orders I have made have not been fulfilled for one reason or another. They constantly advertise products for sale that they don’t have in stock. They take your money and then tell you a week or two later that they can’t fulfil your order and offer you a whole or partial refund. They advise that the items you want are out of stock in one warehouse and not another but because your whole order needs to come from the one warehouse they can’t proceed. This is explanation comes with no apology and they customer service advisers feel like this is a perfectly reasonable excuse as to why they have taken your money and refuse to fulfil your order - “All of your order has to come from one warehouse, we can either cancel your order or give you a partial refund and send out part of your order”. It’s always MESBG as well. They couldn’t care less about that game now by the way. It used to be that GW had people passionate about the hobby that wanted high standards. Now you are lucky if you get what you paid for. I think it’s only a matter of time now until they fold. They have relied far too long on a loyal customer-base that they continue to alienate with unreasonable pricing and poor customer service. Now independent producers create more affordable minis using their own 3D printers. If that’s the case it’s a shame but they are hardly going down with a fight. No festive voucher this year based on your spend either. Think it’s only a matter of time.