They billed me THREE times what they quoted me…
They billed me $1785 after quoting me $600 USD. I'm writing this after a WEEK of calls and filing tickets (two so far) with their Customer Service. If you value your time, your money and your peace of mind DO NOT hire this company. Nevermind what they quote you... Nevermind what the customer service sales associate says when you call to confirm and ask questions. RUN AWAY and save time, save money, save sanity! Details; AFTER submitting FULL details to Clutter via photos and confirming items pictured (and not pictured) in my 1BR apt. I was quoted $600 ($303 for storage + $297 for packing)... THEY BILLED ME $1785, and took TWO days to pack my unit. I live in a high rise, had to beg to coordinate additional freight elevator access etc. NOT what the Customer Service rep promised AHEAD of my booking. She said (as does website) they'll send 2 - 4 movers to expedite packing. Instead 2 dedicated but unsupported by their company movers showed up and BUBBLE WRAPPED EVERY SINGLE THING (then took a photo) and insisted they'd get fired if they didn't. The plastic kitchen small trash can? YES. ALSO BUBBLE WRAPPED. The individual plastic patio plates? YES. ALSO INDIVIDUALLY BUBBLE WRAPPED. The designer shoes that were in their see-through linen boxes? REMOVED AND BUBBLE WRAPPED BUT THEY LEFT THE BOXES IN THE CLOSET. Wowsies. So in 10 hours they did NOT successfully pack up what was left of my SINGLE PERSON 1BR apt. (half of which I'd packed myself prior to their arrival). A SECOND DAY to move was added - which is not easy when you live in uptown Dallas high rise - I had to secure the freight elevator and moving hours etc. AGAIN, the final bill was THREE TIMES what THEY quoted me. After multiple "customer service" conversations (me reaching out to them) they have offered to take $100 off of their THREE TIMES their quote bill. Soooooo IF you want your few belongings packed OVER TWO DAYS and to the tune of THREE TIMES THE EXPECTED BILL move forward. If you value your TIME, MONEY and LIFE ENERGY... like this post and GO FIND ANYONE (and I do mean ANYONE) else to help you move.