Clutter, by Iron Mountain, is managed protection for the things people keep. For seventy-five years, Iron Mountain has protected the records the world cannot lose, and Clutter brings that standard to households: door-to-door pickup, a photographed catalog of every item, secure facilities monitored around the clock, and delivery back whenever you ask. Not storage, safekeeping.
Written by the business, not verified by us.Clutter (clutter.com) has a 3.9 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Home Services and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 53% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-08-29.
Reviewers had a great experience with this company. Consumers frequently praise the staff for being exceptionally efficient, highly professional, and extremely careful when handling, packing, and transporting personal belongings safely. Many people often mention that the working teams arrive precisely on time, work diligently, and make the entire moving process completely smooth and straightforward. However, some customers also noted unexpected costs, hidden fees, and serious issues regarding personal items getting damaged or lost during the move. A few other people also felt that office communication and customer support were completely unhelpful when attempting to resolve these frustrating problems.
Auto-generated from all reviews of this business. For reference only.Fabulous. They came, they didn't complain about no real parking, they were nice, they did the job, professional, they were quick, they were reassuring, I watched my photos uploaded in real time as I ate breakfast. Premium. Good price. Very grateful.
Every part of the service seemed to go smoothly until I tried to retrieve my items and deal with customer service. The team misplaced/lost my mattress and I had no place to sleep when I moved into my apartment. They delivered the bed frame but no mattress. I put in a claim immediately on Saturday and am now on BUSINESS day 4 of their 5-7 day review of claims period. Technically it’s been 6 days since reporting the missing item and absolutely no status. I’ve called every day and am met with foreigners reading from scripts that it will take 5-7 days. Meanwhile, I have no mattress to sleep on. I’ve tried calling the mover that moved it and they have not called me back. Customer service is terrible. It’s impossible to find a phone number and no one seems accountable. Why do I need to wait 7 days? Will that magically resolve it? Tell me what you have been doing for 7 days, at least. A status at least. If you lost it, send me instructions for a reimbursement. I’m sure ordering a new one will take another several days. Horrible service.
Hi Karen, my name is Grace, and I want to sincerely apologize for the stress, frustration, and exhaustion this situation has caused you. I completely understand how upsetting this must be, especially when you’ve been left without a place to sleep. This is not the experience we want you to have, and I hear your concerns loud and clear. Locating your mattress is our top priority, and I’m personally overseeing the search and actively working to get this resolved as quickly as possible. We sent you a follow-up update today, and I will continue to make sure you’re kept informed throughout the process until we have a resolution. Thank you for your patience while I work through this with you.
So efficient, friendly and helpful!! They worked hard to make everything fit in the size unit I wanted. Made moving sooooo easy!
Hi Kelly, thanks a ton for the kind words! I’m so glad to hear the team was friendly and helpful, and I'm especially happy they nailed the unit sizing for you! It’s great to hear we made your move feel like a breeze. We’d love to help you out again if you ever need it!
Easy and smooth process! The guys that came were respectful and hard working!
Hi Alexandra, thank you so much for the shout-out to our crew. We’re so happy to hear your move went smoothly and that the team took such great care of you—they work hard to be respectful, and I’ll be sure to pass your kind words along to them. We’d love to help you out again down the road!
The process was seamless and the service was excellent.
Hi Franco, thank you so much for taking the time to share that. It’s wonderful to hear that the whole process felt seamless and that you were happy with the service. Our goal is always to make things as easy as possible, so your kind words really mean a lot to us!
Hi Ricardo, thanks so much for the kind words! We’re really happy you enjoyed the service and felt it was great value. It means a lot that you chose us, and we’d love to help you out again!
What a disaster! Trying to schedule and speak with a human was impossible. This company doesn’t give a crap about its clients. So poorly run. The moving team was nice and gracious but frustrated with management. Stay away!
Hello John, my name is Grace, and I am genuinely sorry for the experience you’ve had. It’s clear we fell short in communication and service, and I completely understand your frustration regarding how difficult it was to reach someone. Please know that we truly value your time, and I’m sorry we didn't meet those standards. I’m pleased to share that we have refunded any related cancellation fees, and I’m glad we were able to get everything returned to you today. We hear you loud and clear regarding your experience with our management team, and we will be sharing this feedback internally to ensure we improve. Thank you for being patient with us today.
Absolute pleasure working with my team. They worked hard and were thorough and friendly.
Hi Connor, it's wonderful to hear that your team made the moving process such a pleasure. We're so glad they were thorough, hard-working, and friendly throughout the entire experience. Thank you for taking the time to share your feedback. We truly appreciate the support!
Everything was sooo fast! Greg was 10/10!! I hope I get him eveytime. Wonderful service.
Hi Oliviah, thank you so much for sharing this! We’re thrilled to hear that everything went so fast and that you had a 10/10 experience with Greg. We’ll be sure to pass your kind words along to him. We’d love to help you out again in the future!
I packed all my belongings except furniture. However everything was systematically repackaged. I felt so sorry since my place is 3rd floor without elevator, but the crews said no problem and worked very hard, but cheerfully. Impressed by them who really enjoyed their work. Really Appreciated both clutter and the workers!
Hi Rachel, thank you so much for the review! I’m so happy to hear our team made your move out of that 3rd-floor walk-up feel like a breeze. It’s wonderful that they were able to repack your items so carefully. We really strive to provide that kind of support. We truly appreciate you trusting us with your move!
What a great amazing team! Nicholas and Gurmir did for me. Awesome job well prepared. Totally organized. Great communication If you haven't tried clutter, get on it this team quality!
Hi Jennifer, thank you so much for the amazing review and recommendation! I’m so happy to hear that Nicholas and Gurmir took such good care of you. It’s awesome to know they were well-prepared, super organized, and kept communication clear every step of the way. Thank you for your kind words!
My team was AWESOME!!! Definitely gained a customer for life. Well worth the price!
Hi Michael, thank you so much for the kind words! It honestly makes our day to hear how fantastic your team was. We work hard to make sure every move is well worth it, so hearing that we’ve earned a customer for life is just the best feeling. We’re so grateful to have you with us!
The team arrived within 15 min of the time indicated. They promptly tagged the boxes and loaded them for storage, The team was courteous and professional.
Hi Jessica, I'm so glad the team showed up right on time and made the whole tagging and loading process so easy for you. It’s great to hear they were courteous and professional, too. Really appreciate you trusting us with your storage needs!
We chose Clutter to pack, move, and store our belongings. Unfortunately, the entire experience has been extremely frustrating and has caused our family significant hardship. When Clutter arrived to pack our belongings, they brought the wrong size truck and did not have enough workers. The packing process took approximately 7–8 hours. During that time, the workers were moving very slowly, spending time joking around and not working efficiently. Additional workers were eventually brought in, but the process still continued at an unreasonable pace. Afterward, when we contacted Clutter to schedule delivery of our belongings to our new location, we were told that we would have to pay an additional $900 fee. We believe this charge is unfair because the delays and problems were caused by Clutter's own mistakes, including sending the wrong-size truck and not having enough workers. We asked that the account be credited because of these issues, but our request was refused. We also experienced extremely poor customer service. While we were at Walmart trying to resolve the issue, I was arguing with customer service and was not allowed to speak with a manager. We were also informed about additional fees that we were not clearly made aware of before using the service. Clutter originally told us they could deliver our belongings to our new location, but we were later told that the address was outside their service area—even though the new location is only about 10 minutes away. As a result, we have now been waiting approximately two weeks to receive our furniture and belongings. This situation has become much more serious because Clutter has our food and essential medical supplies in storage. We have a child with a medical condition who needs access to those supplies. Having these necessary items inaccessible for this long has created significant stress and hardship for our family.
Hi Ashley. My name is Grace, and I’m here to help with your concerns. It sounds like this has been an extremely frustrating experience, and especially concerning given the impact on your family and access to essential medical supplies. This is not the experience we want for our customers, and we’re committed to making this right. I’ll reach out to the email address we have on file so we can connect personally, learn more about what happened, and work through this with you.
Super convenient! Worked around our schedule and very professional. Made dorm move in super easy. Thank you!
Hi Missy, thanks so much for the review! We’re really happy we could work around your schedule and take some of the stress out of your dorm move-in. It’s great to hear our team made things easy and professional for you. That’s exactly what we aim for! We’d love to help you out again down the road.
Awful utterly awful. Took my stuff scanned it and then said I cancelled appointment and they unloaded. All lies. I’d like to know where 50+ cases of my property went. Service response is no existent. Never ever use these crooks.
Hi Jefferey. My name is Grace, and I’m here to help with your concerns. Sounds like a pretty bad experience, and this is unacceptable to us as well. Please know I’m actively following up on this and will reach out to you personally as soon as I find your account. We’re here to make this right.
Clutter has been my storage for almost 10 years every time I add more than most helpful and kind qualified people come. I’ve never had less than an A plus service! I highly recommend
Hi Hannah, thank you so much for being a part of our community for almost a decade! That is incredibly special to us. It means the world to know our teams have consistently provided you with such kind, top-tier service over the years. We’re so grateful for your loyalty and for the high recommendation. We truly appreciate you trusting us with your storage all this time!
Clutter was by far the worst experience I have ever had with a moving company. While their service may seem seamless and convenient, they completely drop the ball when it comes to quality and accountability. They damaged my TV to the point that it no longer functions, and their compensation for it was a whopping $36. On top of that, they lost at least one of my boxes during the moving process. I would strongly recommend against booking this service. While the idea of having them handle everything for you sounds convenient, it is absolutely not worth the risk of having your belongings damaged or lost when they will NOT pay you out for it. I would not trust Clutter with my belongings again and will never hire them in the future.
Hi Becky, My name is Grace, and I’m really sorry you’re dealing with this. We know how frustrating and upsetting it can be to have your belongings damaged or lost, especially when you trusted us to take care of them. We truly want to make this right. A member of our Trust & Safety team will reach out to you directly to learn more about what happened and help with your claim.
I’ve dealt with Clutter in 2021. They were fantastic then and they are fantastic now.
Clutter provides a great service at a great price. Yesterday, I had to retrieve a few items from storage. The Clutter crew arrived at the scheduled time and delivered my items with no fuss. The two crew members were friendly and helpful--overall, it was a flawless experience.
199 reviews matching
PODS Moving & Storage
Piece of Cake Moving & Storage
Bellhop Moving
Lugg On-Demand Movers
Universal Relocations
College HUNKS Hauling Junk and Moving
HireAHelper
Black Tie Moving Services