Clutter, by Iron Mountain, is managed protection for the things people keep. For seventy-five years, Iron Mountain has protected the records the world cannot lose, and Clutter brings that standard to households: door-to-door pickup, a photographed catalog of every item, secure facilities monitored around the clock, and delivery back whenever you ask. Not storage, safekeeping.
Written by the business, not verified by us.
Is Clutter legit?
Clutter (clutter.com) has a 3.9 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Home Services and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 53% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the staff for being exceptionally efficient, highly professional, and extremely careful when handling, packing, and transporting personal belongings safely. Many people often mention that the working teams arrive precisely on time, work diligently, and make the entire moving process completely smooth and straightforward.
However, some customers also noted unexpected costs, hidden fees, and serious issues regarding personal items getting damaged or lost during the move. A few other people also felt that office communication and customer support were completely unhelpful when attempting to resolve these frustrating problems.
Auto-generated from all reviews of this business. For reference only.
Absolutely horrendous support. They will be relatively helpful and nice before they pick up your things, but once they have them - it’s absolute trash.
1. I ordered delivery and indicated that my building only gives me 3 hour slot and I booked it from 9 to 12. Since no one reached out to confirm, I messaged their support chat - who said that they are going to ‘add a note’ and operations team will be in touch. No one was in touch so I messaged them again after a day and this person said that… they’ll ‘add a note’ to my request and I’ll get confirmation the day before. The day before I got a message saying that my delivery window is 12 to 3. Some extra research gave me their phone number where again I was told ‘they’ll see what they can do’. I’m 100% sure they’ll try to charge me rescheduling fee..
2. They never discarded some bulky items that I have indicated for removal and instead added them to my storage + duplicated at least one item. When I asked them to remove these items and make sure I wasn’t charged for extra storage… they said I’ll need to order a removal service and pay again
3. They bundled several items together so now I can’t order my lamp without ordering my bed too… or I can pay for additional service, yes 😂
Insanity
Everything was easily accomplished from arranging the appointment to having my items placed where I designated for them to be. Great Job and thank you.
I had an amazing experience. From booking the date and time, to uploading photos & choosing the details, to the link that showed me the truck arrival, the guys Yovan & Robert were careful, thoughtful, kind & did EVERYTHING!! All I had to do was point - and it went into a box. All carefully loaded onto the truck and away they went. I can’t believe how great this experience was! I’ll be using again and definitely recommending! Thank you!
You guys damaged two items and no one wants to take responsibility. I called customer service and she was zero help. Said she would send an email and never did. Can’t wait to be done with your service. The actual delivery guys were the only positive in this experience. They weren’t the ones who damaged the furniture either, it was someone in your warehouse that repackaged the items. You should really get more quality control in your warehouse and hold people accountable. My furniture is from Arhaus and NOT cheap. Overall you all suck except the delivery drivers, they were amazing. Once my contract is over I am done with clutter. Going back to local movers who actual take responsibility for their actions
Reply from Clutter2025-10-06
Hi Joe, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
The team came on time, the movers done a good job, they took good care of my stuffs and furnitures, they work efficently, I'm satisfied with their work.
It was an extremely easy and pleasant experience. The movers were friendly and very efficient. Everything was packed exceptionally well and both the pick up and drop off were very quick. I would definitely recommend and use again.
THEY HOLD YOUR FURNITURE HOSTAGE!!
This company made it very easy to pick up our furniture for storage, but once it was in their hands, everything changed. When we tried to schedule delivery to our new apartment, they kept saying they were fully booked. It has been two months, and we still haven’t been able to get our belongings back.
There’s no real way to reach them, no working phone number, no email replies, and nobody calls back when you leave a voicemail. We’re left waiting, with no updates, and just hoping our furniture isn’t damaged when (or if) we finally get it back. Totally unacceptable experience.
Dion, Jeremy and Andrew assisted with my move and were fast efficient an c cc dry professional so if you’re looking for an affordable and easy to navigate experience then Clutter is the way to go.
This is a great model for the storage business. But what really made it sing for me were the two guys sent to pickup my boxes. They were early, super pleasant and worked quickly to implement the CLUTTER inventory system and get things onto the truck. Once finished, I had an online inventory list of what I had given them, an assessment of whether I had the best size storage unit and total relief that my sister's thing were both safe and easily available for her to retrieve. These guys were fantastic, I could not be more pleased.
I had such a great experience with Clutter! The team was incredibly quick and efficient—they moved through the process with a pace that really impressed me while still taking the time to be thorough and careful. Everything was handled smoothly, with clear communication and professionalism from start to finish. It made what could have been a stressful situation feel easy and organized. I’d definitely recommend Clutter to anyone looking for reliable, hassle-free service!
“Lost” the tabletop to my $5k custom walnut dining table. In the process of taking legal action against them. Terrible company to do business with. Nothing but foreign customer support who couldn’t possibly care any less about your experience with their company or your personal items. Highly NOT recommended if you care about your stuff.
First- I would like to thank the dispachers who came to pick up my boxes. They were prompt and professional.
My complaint is with customer service, which misinformed me twice as to my storage options.
So now I am in a position where I have to take long drive to retrieve my things.
Clutter canceled my initial reservation with less than 24 hours notice. This made me have to use a PTO day in order to make it work. I was very disappointed
However, Ocsar and Sebastian were outstanding. If it wasn’t for them, I would not be able to recover Clutter
Clutter staff is very professional. My pick up and drop off was nothing but excellent. Everyone was very professional and handled my items with care. That is very much appreciated. Keep being great.
The whole experience start to finish with Clutter was exceptional. The communication, the moving team all just made moving so much easier. I highly recommend their services.
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