Joseph was amazing
Joseph was amazing. They did a great job and we’re very professional.
About Clutter
Data updated- Website
- clutter.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 199 reviews
- Replies to negative
- 53% (27/51)
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About this business
Clutter, by Iron Mountain, is managed protection for the things people keep. For seventy-five years, Iron Mountain has protected the records the world cannot lose, and Clutter brings that standard to households: door-to-door pickup, a photographed catalog of every item, secure facilities monitored around the clock, and delivery back whenever you ask. Not storage, safekeeping.
Written by the business, not verified by us.Is Clutter legit?
Clutter (clutter.com) has a 3.9 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Home Services and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 53% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers frequently praise the staff for being exceptionally efficient, highly professional, and extremely careful when handling, packing, and transporting personal belongings safely. Many people often mention that the working teams arrive precisely on time, work diligently, and make the entire moving process completely smooth and straightforward. However, some customers also noted unexpected costs, hidden fees, and serious issues regarding personal items getting damaged or lost during the move. A few other people also felt that office communication and customer support were completely unhelpful when attempting to resolve these frustrating problems.
Auto-generated from all reviews of this business. For reference only.What people say
10/10 experience
Every step of the process is thoughtout with the customer in mind. From the virtual walk through and estimate to the day of move itself, everything felt easy, honest, and efficient. I will continue to recommend!
My team was great
My team was great! They were efficient, careful and kind. It was affordable which I appreciated. I felt like my movers went above and beyond.
Do NOT use Clutter
Do NOT use Clutter. The low price may seem tempting, but you’re risking losing your most valued possessions with little to no compensation. They somehow lost a massive wardrobe box containing my entire hanging closet — about $15,000 worth of clothes. Because I packed it myself and didn’t have their extra insurance (which I now highly recommend getting), they initially offered me $50. After weeks of back-and-forth and even providing receipts for a few of the items, their final offer was $1,000. They also refused to give any discount on my ongoing storage or even a complimentary pickup/delivery so I could verify that the rest of my items were still there. That was just the worst part. Before that: • They told me a week before my move that my pickup had to be split over two days, with the second scheduled days AFTER I had to vacate my apartment. • Two of the three movers were brand new — one only a month in, the other on his first day — and had no idea what they were doing. • Their customer service often promises follow-up by email and never does. If you absolutely must use them, don’t store anything valuable and pay for extra insurance if you’re packing your own boxes. Otherwise, you’re gambling with your belongings.
Fantastic communication
Fantastic communication. Great pricing. Easy to use process. In the world of shady moving and storage companies, Clutter is a dream
The two guys were really efficient and…
The two guys were really efficient and went above and beyond to get all my furniture in quickly. They were both soooo pleasant and I would definitely use the service again and recommend to others!
Clutter hires the best people
Clutter hires the best people. I’ve used this company for 8 years for multiple moves and storage in two states. Their facilities are good value for the premium price but the people are what make this a stand out company. I’ve never had a concern about having their folks in my home and they’re well trained in how to avoid injury and carry heavy items safely and avoiding scrapes and dropped items.
Clutter rejects any responsibility for its own negligent handling of property
Clutter picked up a box in very good condition and returned it shredded from top to bottom at one corner, ripped at other corners, and creased from being squashed. Some of the contents were destroyed. Clutter refused to take any responsibility at first, claiming that it has no responsibility for its own negligence-- so that's what you get when you use Clutter's services. Then they offered me a very small amount to settle, which I rejected. The law in my state provides that Clutter is required to use reasonable care and cannot relieve itself of that duty under any circumstance, so I have prepared a complaint and will file it it small claims court as soon as I get back in town and can appear in court. This duty is established by Uniform Commercial Code Section 7-204. Every state has a provision that is the same or substantially similar, so if you are having the same problem with Clutter, start there. I have photos documenting everything, including the delivery team's furtive attempt to tape up the box as they took it off the truck, and I wish I could post them here.
On time made the move easier with all…
On time made the move easier with all the equipment they use to haul furniture and boxes.
Constant communication throughout the…
Constant communication throughout the move process. Arrival time, break time, storage capacity status. Wrapped every piece of furniture for protection including art pictures and mirrors. Was very impressed. Professional and courteous crew.
Double whatever is quoted. Totally dishonest
Promised 3 movers 2 showed up…then charged an extra hour Without permission doubled the cost of my space as the spaces they advertise are only 4 ft high… so an existing 8 x 10 container needs two 8 x10 clutter containers. Nowhere on the site is this mentioned…double whatever is quoted.
Easy and more…
Easy. Reasonably priced. Professional. Logical. A GENIUS solution to a lifelong problem. Joy!
The movers themselves were awesome
The movers themselves were awesome! They took great care of our items and were very professional. I did feel totally misled about the pricing for disposal, however. The website lists $75 for a sectional then (after they’ve removed it) tell me it’s $75/per cubic square!! So I spent almost as much in the couch to remove it. If you meant $75 PER, then say so. That doesn’t make me want to use them again or refer this company to friends.
My experience with clutter was very smooth and efficient.…
My experience with clutter was wonderful. The young men who packed and moved my belongings were very careful with my things. They wrapped everything so that nothing would break and then moved in a very efficient manner. It was a very smooth process.
The drivers were terrific and very…
The drivers were terrific and very helpful and on time
I wasn't wrong in choosing Clutter
My first time with them and the experience was great. No hidden fees, helpful movers. No complaints👌🏿 .
Ease of planning
Ease of planning. Great team. Love that clutter.com offers different types of services
Amazing service
Excellent service and good prices.
Great delivery closing out our storage
Great delivery closing out our storage. Clutter’s prices went way up so we decided to close it.
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