Do NOT use Clutter
Do NOT use Clutter. The low price may seem tempting, but you’re risking losing your most valued possessions with little to no compensation. They somehow lost a massive wardrobe box containing my entire hanging closet — about $15,000 worth of clothes. Because I packed it myself and didn’t have their extra insurance (which I now highly recommend getting), they initially offered me $50. After weeks of back-and-forth and even providing receipts for a few of the items, their final offer was $1,000. They also refused to give any discount on my ongoing storage or even a complimentary pickup/delivery so I could verify that the rest of my items were still there. That was just the worst part. Before that: • They told me a week before my move that my pickup had to be split over two days, with the second scheduled days AFTER I had to vacate my apartment. • Two of the three movers were brand new — one only a month in, the other on his first day — and had no idea what they were doing. • Their customer service often promises follow-up by email and never does. If you absolutely must use them, don’t store anything valuable and pay for extra insurance if you’re packing your own boxes. Otherwise, you’re gambling with your belongings.