Clutter rejects any responsibility for its own negligent handling of property
Clutter picked up a box in very good condition and returned it shredded from top to bottom at one corner, ripped at other corners, and creased from being squashed. Some of the contents were destroyed. Clutter refused to take any responsibility at first, claiming that it has no responsibility for its own negligence-- so that's what you get when you use Clutter's services. Then they offered me a very small amount to settle, which I rejected. The law in my state provides that Clutter is required to use reasonable care and cannot relieve itself of that duty under any circumstance, so I have prepared a complaint and will file it it small claims court as soon as I get back in town and can appear in court. This duty is established by Uniform Commercial Code Section 7-204. Every state has a provision that is the same or substantially similar, so if you are having the same problem with Clutter, start there. I have photos documenting everything, including the delivery team's furtive attempt to tape up the box as they took it off the truck, and I wish I could post them here.