Clutter, by Iron Mountain, is managed protection for the things people keep. For seventy-five years, Iron Mountain has protected the records the world cannot lose, and Clutter brings that standard to households: door-to-door pickup, a photographed catalog of every item, secure facilities monitored around the clock, and delivery back whenever you ask. Not storage, safekeeping.
Written by the business, not verified by us.
Is Clutter legit?
Clutter (clutter.com) has a 3.9 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Home Services and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 53% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-08-29.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently praise the staff for being exceptionally efficient, highly professional, and extremely careful when handling, packing, and transporting personal belongings safely. Many people often mention that the working teams arrive precisely on time, work diligently, and make the entire moving process completely smooth and straightforward.
However, some customers also noted unexpected costs, hidden fees, and serious issues regarding personal items getting damaged or lost during the move. A few other people also felt that office communication and customer support were completely unhelpful when attempting to resolve these frustrating problems.
Auto-generated from all reviews of this business. For reference only.
The pick up and delivery is great. However I have not been able to cancel my account for months now. The charge just keeps hitting my account and I can’t get anyone on the phone to resolve. Absolutely nightmare, use at your own risk.
Reply from Clutter2026-02-05
Hi Jeremy, We apologize for the negative experiences you have faced with our company, as this is not indicative of our standards. That said, Clutter is dedicated to resolving any customer issues, and so we would like to connect and see how we can resolve this in a quick and fair way. Clutter is unable to find your account based upon the reference you provided. Please contact our Trust & Safety team via the I need help button in your Clutter Account Portal. Thank you, The Clutter Team
On a budget? Packing, moving and Storage this is the company to use …
The business model of this company is unique and I admit I was skeptical. What sold me on the company was the all in one services they provide. A team will come to pack, move and store your belongings. This service comes with materials and was FREE for the first 3 hours; this is a phenomenal deal and fit my needs perfectly. My team included TJ and Josiah, both were exceptional. They answered my questions, eased my concerns and made this experience smooth, seamless and stress free. They took pictures and bar coded everything. They worked quickly but carefully, taking extra care with my belongings. I am so grateful for their patience, kindness, and skills.
The only recommendation I have is regarding customer support. That team needs to have a better script on how Clutter's process works. I didn't know I could gain access to my items upon request using the bar code until TJ explained it to me. I also didnt know which warehouse my belongings would be stored until TJ told me. It wasn't on my contract or located anywhere in my account. This is a huge inconvenient gap and should be addressed. That said I am excited to see how the "check in check out" process this business model supports will work.
Clutter made a great offer. I can’t argue with that. Setting up the appointment was easy although doing the virtual walk-through so that AI could guess what I was going to be storing was a little confusing and not very well explained on the website. But then again I’m a 66-year-old man so who knows? Maybe I just didn’t understand it. What I did understand was that the customer service via Zendesk, left a little bit to be desired. But when I placed a call to the company, they cleared up all my confusion. Again, I’m older and I just like talking to people. All the frustrations though went away when the two movers came to load up my stuff. They couldn’t have been nicer people. They worked hard. There was no complaining about the stairs or the cold weather. They were just highly professional and really brought the clutter brand to life. I would use them again in a heartbeat as long as my heart keeps beating, as I mentioned I’m getting up there, and this is probably my last move.
An excellent experience from start to finish. The person I spoke with to find out about Clutter was very helpful and clear about the service. The appointment, time to arrival, the packing and storage were all handled expertly. The use of technology to provide customer service sets Clutter apart from other storage services. Highly recommended.
IF YOU SEE THIS DO NOT USE THEM IT IS NOT WORTH THE HASSLE OR YOUR TIME FIND ANOTHER COMPANY!! It pained me to give even 1 star. I would never use this company and never rec. it to friends or family. They change your pick up times throughout the day regardless if you pay. It def feels like they play a game and it's the worst experience as a customer. I also paid for drop off to select a window and they changed the time. They can't tell you when the truck will actually arrive. It's the worst especially if you have to coordinate other details to your move. In my case, I was moving out of state. Even though I paid for a window they moved and when I called they told me I selected that time that Clutter actually changed it too. It's actually funny as they text you updates and I have a text thread showing confirmation of my original time and the changed time. So then, they ask you to file a claim regardless that they as the company changed it. They have a lot of repeative responsives their replies are the updates you receive in text and email, so I don't understand how they are actually being proactive to resolve an issue. Do not pay to support this company and store your items that you don't even have access too and it's stored in a big warehouse. They mislabel the pictures in your profile as well. They labeled my items toddler bed??? I didn't even see my bed when I want them to dispose my mattress at drop off they have you select it in your profile, but I couldn't even do that bc of the poor labeling. SO PLEASE DO NOT USE I HOPE ANYONE CONSIDERING THIS SEES THIS. I'm a very organized person and they truly have rattled me with their poor customer service - DON'T LET WEBSITE PAGE FOOL YOU!
Michael and Bryan arrived on time. They were very friendly, courteous, professional, and helpful.
They delivered our furniture perfectly, everything was great! The furniture was covered, protected and kept clean! Everything went extremely well. We will definitely refer Clutter to friends and family! Thank you!
Company is deceiving. They said I signed a six month contract for storage which I never did. They said they even discussed it with me which they never did. I tried to remove my things after one week because I’m in my new apartment now and I cannot retrieve them unless I pay them six months storage fee This company is deceiving. Please do not use this company. Beware.
We had an emergency flood damage move to do. I contacted Clutter on Friday and booked on Saturday a move to storage for Monday morning. Everything was set up. We were promised loading on Monday morning. I confirmed on Sunday afternoon and was assured that they would arrive at 9 am on Monday morning.
At 7:30 am on Monday morning, they cancelled. Either the person booking my move overpromised and could not deliver, or there was a terrible lack of communication between office and staff, or someone slept in, or ....... fill in the blanks.
All Clutter did was use up all of my available time to prepare and let me down into a big hole. As a result, I had other contractors standing around for hours while I arranged a couple of pods to be dropped on the driveway. Then the other contractors did the job Clutter was supposed to do before they could begin what they were supposed to do. TOTAL COST FOR THE DAY: $3000 to the other company for doing Clutter's work. We had no choice. Now we are paying double what we were supposed to pay Clutter for monthly storage because we have needed to use two pods and had no time to negotiate price.
There is no need to call these people names or make other disparaging comments, but those are the facts.
THEY SERIOUSLY LET US DOWN and it was stressful and expensive.
Reply from Clutter2025-12-28
Hi Mel,
We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner.
Thank You, The Clutter Team
Clutter handled my moving and storage needs with professionalism, respect for my belongings and patiently answered all my questions when I contacted Customer Support.
We relied on Clutter for storage services and expected basic care and accountability. Instead, when our items were returned, one large box was missing entirely and another item was damaged. The combined value of what was lost/damaged is around $1,300.
When we filed a claim, Clutter offered just $80 in compensation. Their response was that anything more isn’t possible because the items were “not insured.”
This explanation is unacceptable. Insurance is meant for unpredictable events—not for failures in inventory control and handling. Losing a customer’s belongings is not an “unforeseen circumstance”; it reflects a breakdown in operations and responsibility.
If Clutter’s policy is that customers must absorb major losses when the company itself loses or damages property, that’s a serious red flag. It signals a lack of accountability, inadequate safeguards, and a claims process that protects the company rather than the customer.
We trusted Clutter to store and return our possessions. Instead, we were left with a significant financial loss and no meaningful recourse. A $1,300 loss with an $80 payout is indefensible, and customers deserve better transparency and protection.
We’re sharing this experience so others understand what may happen if something goes wrong using Clutter.
PODS Moving & Storage
Piece of Cake Moving & Storage
Bellhop Moving
Lugg On-Demand Movers
Universal Relocations
College HUNKS Hauling Junk and Moving
HireAHelper
Black Tie Moving Services