Extremely Convenient
Easy, reliable and safe storage of all my items in very little time.
About Clutter
Data updated- Website
- clutter.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 199 reviews
- Replies to negative
- 53% (27/51)
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About this business
Clutter, by Iron Mountain, is managed protection for the things people keep. For seventy-five years, Iron Mountain has protected the records the world cannot lose, and Clutter brings that standard to households: door-to-door pickup, a photographed catalog of every item, secure facilities monitored around the clock, and delivery back whenever you ask. Not storage, safekeeping.
Written by the business, not verified by us.Is Clutter legit?
Clutter (clutter.com) has a 3.9 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Home Services and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 53% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers frequently praise the staff for being exceptionally efficient, highly professional, and extremely careful when handling, packing, and transporting personal belongings safely. Many people often mention that the working teams arrive precisely on time, work diligently, and make the entire moving process completely smooth and straightforward. However, some customers also noted unexpected costs, hidden fees, and serious issues regarding personal items getting damaged or lost during the move. A few other people also felt that office communication and customer support were completely unhelpful when attempting to resolve these frustrating problems.
Auto-generated from all reviews of this business. For reference only.What people say
I was overcharged and I want a refund
Reply from Clutter2026-03-15
Hi Gary, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
The Team made it easy for me
The Team made it easy for me. Thank you so much. ⭐️🌈💦Raina Anna Starkel.
Incredible
Incredible, no stress service all round. I love the transparency as well.
Excellent service all the way around
The team was professional
The team was professional, kind, and efficient.
They billed me THREE times what they quoted me…
They billed me $1785 after quoting me $600 USD. I'm writing this after a WEEK of calls and filing tickets (two so far) with their Customer Service. If you value your time, your money and your peace of mind DO NOT hire this company. Nevermind what they quote you... Nevermind what the customer service sales associate says when you call to confirm and ask questions. RUN AWAY and save time, save money, save sanity! Details; AFTER submitting FULL details to Clutter via photos and confirming items pictured (and not pictured) in my 1BR apt. I was quoted $600 ($303 for storage + $297 for packing)... THEY BILLED ME $1785, and took TWO days to pack my unit. I live in a high rise, had to beg to coordinate additional freight elevator access etc. NOT what the Customer Service rep promised AHEAD of my booking. She said (as does website) they'll send 2 - 4 movers to expedite packing. Instead 2 dedicated but unsupported by their company movers showed up and BUBBLE WRAPPED EVERY SINGLE THING (then took a photo) and insisted they'd get fired if they didn't. The plastic kitchen small trash can? YES. ALSO BUBBLE WRAPPED. The individual plastic patio plates? YES. ALSO INDIVIDUALLY BUBBLE WRAPPED. The designer shoes that were in their see-through linen boxes? REMOVED AND BUBBLE WRAPPED BUT THEY LEFT THE BOXES IN THE CLOSET. Wowsies. So in 10 hours they did NOT successfully pack up what was left of my SINGLE PERSON 1BR apt. (half of which I'd packed myself prior to their arrival). A SECOND DAY to move was added - which is not easy when you live in uptown Dallas high rise - I had to secure the freight elevator and moving hours etc. AGAIN, the final bill was THREE TIMES what THEY quoted me. After multiple "customer service" conversations (me reaching out to them) they have offered to take $100 off of their THREE TIMES their quote bill. Soooooo IF you want your few belongings packed OVER TWO DAYS and to the tune of THREE TIMES THE EXPECTED BILL move forward. If you value your TIME, MONEY and LIFE ENERGY... like this post and GO FIND ANYONE (and I do mean ANYONE) else to help you move.
Great experience with my Clutter team
Great experience with my Clutter team! Marco and Abner worked very well together and were so kind and friendly and efficient. Marco was the lead and helped Abner learn how best to serve my stuff and my needs. I felt very comfortable and confident in the way they cared for all of my items and I hope to request them for my next pickup!
Great and fast professional service.
Early fast
Early fast , polite
Severely damaged my furniture
Absolutely horrible service. They caused thousands of dollars worth of irreparable damage to my furniture. In the claims process, they've taken over a month to evaluate and are being incredibly stingy with the compensation. Their cataloging of items is also terrible. It's almost impossible to find anything based on the pictures they take so when you want your items back, you have to pay for them to deliver far more than what you need in hopes of finding the item you're looking for.
Great guys !
amazing!
amazing!! prompt, professional, could book last minute and reasonably priced!! i’m obsessed with clutter
Your representatives were professional.
Your representatives were professional, polite and courteous.
This is the second time I ever used you…
This is the second time I ever used you for moving a packaging experience and I’ve had no problems. Nothing everything has gone absolutely perfect. I have referred you too many many people and I hope anybody who needs moving and or packing and or storage will consider clutter cause I have done that.
Horrible don’t use
I will never recommend or use clutter again for any services. This is the worst storage company I’ve ever experienced in my whole entire life, and the staff is rude when addressing a situation and not calling the the guest to fully understand the situation and coming to decision on their own. From start to finish this company is money hungry. there are a lot of fees for unnecessary things and there are not willing to understand that it’s their fault and instead of taking responsibility they put it in their policy so that way they don’t have to help you when things are not communicate communicated properly. Dayane Cortes worst agent and no empathy.
Andrew, Caleb & Dion are the best
Andrew, Caleb & Dion were great! Best move ever :)
The timely delivery
The timely delivery, care and temperate of the delivery guys to instructions was gentile No complaints
(Chicago) Disaster from start to finish - avoid at all costs
This company now has my belongings so I need to be careful but it was a horrendous $3000 moving experience from start to finish (in Chicago). I explicitly booked 8 weeks in advance for a certain window of time on a Monday in line with my building moving rules (moving an entire 3BR apartment into storage while I go on secondment overseas and I uploaded all the required photos of my belongings in advance, as was required). The movers were several hours late and then only worked 3 hours and ‘got pulled’ to another job at 2pm. The movers agreed to return on Tuesday morning to complete the job but after they left, I was informed that the company “doesn’t book jobs on Tuesdays or Wednesdays so they’re not sure why they said tomorrow is fine and Thurs was the earliest next date.” I was leaving to fly overseas Thursday night so they agreed to come at 8am on Thurs morning to finish but were 2 hours late (despite confirming their arrival time more than once - they email you support transcripts after each chat so I have all the evidence) and then were going to get pulled again to another job at 12pm until I freaked out and the (very nice) movers took pity on me and said they would stay an extra few hours until 2pm. I ended up joining them in the move and clocked 96 flights of stairs to help take everything down to the truck. The items weren’t even packed with padding or wrap bc there wasn’t time and they said they would pack them at the warehouse. I truly wish I’d never discovered this company… but now they have my belongs for 2 years so I’m stuck. They are a total disaster and crazy expensive for being so awful - definitely avoid Clutter at all costs.
Reply from Clutter2026-02-03
Hi, We apologize for the negative experiences you have faced with our company, as this is not indicative of our standards. That said, Clutter is dedicated to resolving any customer issues, and so we would like to connect and see how we can resolve this in a quick and fair way. Clutter is unable to find your account based upon the reference you provided. Please contact our Trust & Safety team via the I need help button in your Clutter Account Portal. Thank you, The Clutter Team
All Star Crew
Teresa G, Anthony G, JP B, and Arnold R went above and beyond what I expected. They were prompt, professional and incredibly helpful. They were very carefully packing, loading, and asking where to place things but in an efficient way that made our move much less stressful. This is an all star crew and they all deserve a promotion.
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