The guys I got were amazing and took…
The guys I got were amazing and took great care of my things.
About Clutter
Data updated- Website
- clutter.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 199 reviews
- Replies to negative
- 53% (27/51)
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About this business
Clutter, by Iron Mountain, is managed protection for the things people keep. For seventy-five years, Iron Mountain has protected the records the world cannot lose, and Clutter brings that standard to households: door-to-door pickup, a photographed catalog of every item, secure facilities monitored around the clock, and delivery back whenever you ask. Not storage, safekeeping.
Written by the business, not verified by us.Is Clutter legit?
Clutter (clutter.com) has a 3.9 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Home Services and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 53% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers frequently praise the staff for being exceptionally efficient, highly professional, and extremely careful when handling, packing, and transporting personal belongings safely. Many people often mention that the working teams arrive precisely on time, work diligently, and make the entire moving process completely smooth and straightforward. However, some customers also noted unexpected costs, hidden fees, and serious issues regarding personal items getting damaged or lost during the move. A few other people also felt that office communication and customer support were completely unhelpful when attempting to resolve these frustrating problems.
Auto-generated from all reviews of this business. For reference only.What people say
Laughably bad
Lol. I profoundly regret ever using the service. I stored some stuff with them using their smallest possible service. At that time their website advertised that you could actually do fractional storage- basically if you were using only 20% of your storage, they would only charge you for that. Of course, back in September of last year when I actually use their storage, they were quick to reach out and explain that they had not implemented that functionality yet. And of course, recently they send out an email saying that for various reasons that I really couldn't care about, less, rates were going up. All in all, what a bunch of idiot clowns- I just wish they were public so I could short them. Looking forward very excitedly to getting my stuff out of their storage but of course I've learned enough to not expect anything, so I'm assuming I won't actually be able to Net if you want stylish and top of mind incompetence and laughable customer service, this is the company you want to go for! Otherwise just got a storage unit and you'll be fine
Reply from Clutter2026-05-27
Hi Clive, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Very professional.
The staff was very professional and went over everything involved in the move.
Beware
Beware! If I could give it a zero I would. Unreliable!!! Unprofessional!!!! I had spoken to customer service twice beforehand to confirm the size storage I would need and gave my credit card info and paid the deposit. I was assured everything would run smoothly, as I needed to be out of my apartment that day (end of lease). They cancelled my move the morning of, less than an hour before they were supposed to show up, and charged ME a cancellation fee! Not only was I left scrambling to find a moving and storage company that could do a move the same day, which cost me an exorbitant amount of money, the stress was horrific and I am now disputing payment for this! Do not use this company. It's a scam!!!
Reply from Clutter2026-05-27
Hi Kelly, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Here’s a strong but professional review…
Here’s a strong but professional review you can post: I had a very disappointing experience with Clutter. I was billed twice from my checking account and ended up being overcharged twice in the same month. Trying to get the issue resolved has been frustrating and stressful. Billing errors like this should never happen, especially when it directly affects someone’s bank account. I expected much better customer service and attention to detail. I would be very cautious before using this company.
Reply from Clutter2026-05-27
Hi Summer, We apologize for the negative experiences you have faced with our company, as this is not indicative of our standards. That said, Clutter is dedicated to resolving any customer issues, and so we would like to connect and see how we can resolve this in a quick and fair way. Clutter is unable to find your account based upon the reference you provided. Please contact our Trust & Safety team via the I need help button in your Clutter Account Portal. Thank you, The Clutter Team
Easy booking
Easy booking, good communication on the day of the move, professional movers, price was less than competitors.
2nd year my daughter has used Clutter…
2nd year my daughter has used Clutter Storage services and the experience has been seamless from start to finish! Professional movers, caring regarding ALL the bags/boxes, and incredibly timely! Seems like a No excuses business. Thanks again!
Very poor service
They didn't submit correct documents like COI to the college. They were not allowed to enter the building. In spite of repeatedly requesting them to complete the documents they failed to do so. They were complete mess.
Reply from Clutter2026-05-27
Hi Swati, We’re truly sorry to hear about your experience. We take great pride in caring for our customers’ belongings and to provide an excellent customer service, and anything short of that falls below the standards we work hard to uphold. Your feedback is important, and we want you to know it hasn’t gone unnoticed. We’ve documented the details you shared and will be passing them along to the appropriate teams for review and improvement.Thank You, The Clutter Team
Felix and David at Clutter took the stress out of moving!
Felix and David did a great job! they took all of the stress out of moving. Clutter is a great option for moving and storage. Their website is easy to navigate and all of my questions were answered. I felt prepared because of it. I’ll definitely use them again and I highly recommend them.
Easy and smooth
People working were very friendly and accommodating, the process was smooth and easy and I could tell they were well prepared.
Great
Efficient, friendly, and good communication
kevin was fantastic
kevin was fantastic, great job all around, 5 stars
I did a lot of research…
I did a lot of research on what the best storage solution for me would be – I needed to put all my belongings away, but get some things back after a bit, and keep some in long term. The photo inventory is so helpful and makes it easy to be able to just get what I need dropped off! The initial pickup was great and they packed everything so carefully.
The team was friendly and professional
The team was on time, friendly, and professional.
Talk about EXCELLENT SERVICE.Clutter…
Talk about EXCELLENT SERVICE.Clutter provided me with two outstanding, professional,hardworking, kind movers name Kelvin and Claudio. I appreciate their swift moving skills and showing care of my furniture and T.V.'s. Simply the sweet young men ever!! Thank you guys. Also, I want to thank Alicia and Vanessa for taking my reservations and all my calls so kindly and professionally. Young ladies are totally awesome!! Thank you ladies. GREAT JOB CLUTTER.
AVOID CLUTTER
AVOID CLUTTER. My inventory is currently fragmented across two states. Despite initially confirming that items shipped from Florida would be integrated into my Seattle account, they later sequestered new items in Florida without notifying me that they would be trapped in a separate regional silo. Clutter refuses to consolidate for pickup or deliver my property. The most absurd part of this ordeal was support suggesting I fly to Florida to meet a truck in a "Walmart parking lot" to retrieve my own items. Much like other customers who have reported massive additional fees and logistical deadlocks due to Clutter's refusal to consolidate items, I have found their system to be a series of intentional hurdles designed to keep property sequestered behind "system glitches".
Reply from Clutter2026-05-11
Hi Ahmed, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team is currently addressing these concerns via email. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
BEWARE- UNPROFESSIONAL & SCAMMING
This is a truly ridiculous company. The drivers apparently came to pick up my stuff, no one called to say they arrived, the link sent via text did not work n they had the absolute audacity to send me an email saying I canceled and will be charged $200..when their drivers made 0 attempt to reach me by phone. Called customer service and was so irritated by the lack of it. I will now havd to call my bank to ensure I block all attempts from Clutter to take my money. 0/10, DO NOT RECOMMEND..and all these hidden fees is crazy! Gas fee, then an hourly rate you gotta pay for them to move stuff..none of these fees were mentioned upfront
Reply from Clutter2026-05-11
Hi Kaybee, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
⚠️ **Warning to anyone considering using…
⚠️ **Warning to anyone considering using Clutter by Iron Mountain for storage:** In the wake of my mother's passing, I turned to Clutter because I needed a reliable, careful service to handle her belongings during an incredibly painful time. I trusted them with nearly $30,000 of new items — purchased less than a year before storage — the items that were destroyed are valued at approximately $4,595.80. What followed was a deeply disappointing experience that I feel obligated to share. **What happened:** - My items were damaged while in Clutter's care - I was never notified of the damage at any point during storage - When my items were returned, they were poorly re-wrapped in a manner entirely different from how Clutter's own employees had originally packed and taken possession of them — a clear indication the damage was known internally before delivery - One item, a marble kitchen table, was delivered as a tightly wrapped pile of marble - Upon delivery, Clutter's own delivery team openly acknowledged that their inexperienced warehouse team, due to continual turnover, was responsible for the mishandling **The claims process:** - Clutter's initial offer was based on their $1.00/lb default plan — a fraction of the actual value - After pushing back and invoking the gross negligence clause in their own policy, they raised the offer to $700 - The gap between $700 and $4,595.80 in actual replacement value remains unresolved - After sending a formal letter requesting escalation to senior leadership and setting a 7-day response deadline, I received no response for over 12 days **What I want people to know:** I'm not sure which individual employee is responsible, and frankly it doesn't matter — Clutter as a company fell below every standard of care I expected when they were entrusted with my belongings at every step of the process. Clutter's own policy covers damage caused by gross negligence. Their delivery team's admission, the unexplained re-wrapping of my belongings, and the failure to notify me of damage while in their care all point to exactly that. Despite providing receipts, photos, and a detailed written account, I have been met with delays, form letter responses, and ultimately silence. If you are considering using Clutter — especially during a vulnerable time in your life — please be aware of how they handle damage claims. Protect yourself by purchasing the highest level of coverage available, documenting everything before handoff, and understanding that their default plan will not come close to covering the value of your belongings if something goes wrong. I am currently pursuing this matter through the Better Business Bureau and Los Angeles County Small Claims Court.
Reply from Clutter2026-05-11
Hi Michael, We apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team has addressed these concerns via email. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Steve and Brian were both excellent and…
Steve and Brian were both excellent and they exceeded our expectations.
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