Clutter

Amanda NafashUnited States · 1 review · Experienced 2026-06-15 · Posted 2026-06-16

Speedy!

Quick, efficient, informative and respectful experience!

Great service and amazing movers!

I do not recommend Clutter

I do not recommend Clutter. I have been repeatedly overcharged every month with excessive fees that were not clearly disclosed upfront. The pricing is already expensive, and the added charges make the service far more costly than expected. Customers should be aware of the hidden fees and carefully review their bills. My experience has been frustrating, and I would not use this service again.

Brigette SobusUnited States · 2 reviews · Experienced 2026-06-11 · Posted 2026-06-12

This company is the worst

This company is the worst. My personal belongings came back to me filthy ruined damaged. They lost art and kitchen equipment of mine. Paintings and mirrors broken. Also my items were co-mingled with other peoples properties. It was not in a temperature controlled environment. The guys that helped us move the stuff out were great however it is disappointing how my things were taken care of. I would give my experience a negative 10 as I trusted them to keep my belongs save and paid them over 5k to do so. Update: no one ever reached out to me and when I called them they said there is nothing they can do and will not escalate calls and they have happy customers. DO NOT HIRE this company. Update as of 6/22/2026 after multiple responses from this company I still have yet to experience the customer service they pride themselves in. I have emailed them called them.

Great communication and efficient

The team had great communication letting me know when they would arrive and they worked very quickly to transfer my stuff. Highly recommend.

Izehiuwa and Myron are Awesome!

The team that was assigned to my case, Izehiuwa and Myron, were incredible professional and efficient in their work. On top of their work ethic, they had a great attitude and hilarious personalities. They made my move, which would normally be a stressful event, actually an enjoyable one. Thanks so much guys!

My staff were great

My staff were great! They were very nice, professional, and moved my stuff out very efficiently and with care.

James CabralUnited States · 1 review · Experienced 2026-06-07 · Posted 2026-06-09

Great Service

This was an incredibly well organized experience with AWESOME drivers and movers. On time, informed me of every step along the way and just crushed it. Thank You!

The team was respectful and worked…

The team was respectful and worked efficiently.

Angelica and Ruben made the process of…

Angelica and Ruben made the process of moving my office to storage a breeze! They were super efficient, communicated everything to me clearly step by step, and were done quickly despite taking very good care of all of my items. I will definitely request their assistance when I use Clutter in the future!

The team was fantastic and professional

Brad BrownUnited States · 2 reviews · Experienced 2026-05-29 · Posted 2026-05-29

They literally did everything for me

Website was quick and easy with no confusing contracts to agree to. My moving team was excellent. Both men were very nice and outgoing and kept me updated throughout the entire experience. They packed my things up and wrapped them with 5 star quality. I was very impressed that it was so easy. They literally did everything for me. Great service and staff.

beata kUnited States · 1 review · Experienced 2026-05-13 · Posted 2026-05-29

absolute worst experience with storage

absolute worst experience with storing, retrieving, and customer service. I had to throw out 30% of my furniture as it was broken and covered with mold. There's no way to call Customer Service. You have to request a call which will be returned within 24 to 48 hours. Otherwise you get a generic reply, probably generated by AI. Upon filing claims with pictures, I was paid a $1 per pound of weight. this is how they get you!! They don't really care to keep your stuff in good condition As it's much cheaper to pay at this rate, then actually invest in a decent facility and the well trained staff . I wasted money for pricey storage as well as the furniture itself. I wish I have read similar reviews before I decided to use Clutter.

Beware!! Never use!! If I could give them negative stars I…

If I could give them negative stars I would. Horrible experience upon retrieval of items in storage. The majority of my items returned from storage damaged or broken entirely. Boxes of books were soaked through. Moving blankets got soaked and took finish off my furniture. Items were chipped and missing. The movers scraped and gouged my walls. The driver was in a complete rush, did not want to finish the job, and pushed back about putting items in the rooms they came out of. They always damaged our driveway with the truck upon leaving. Now I need to replace the majority of items I just laid exorbitant prices to store. Use at your own risk.

So far- so good

So far- so good. Team arrived on time, acted professionally and provided excellent service. They were able to tell us how much space on our storage plan was utilized with each additional box , and we were able to pack far more than we anticipated. The whole process of removing prepacked boxes and bags from a large storage shed took less than 90 minutes. Next phase is delivering our stuff back to us. - will follow up with a review when that happens.

Philip LaVelleUnited States · 1 review · Experienced 2026-05-20 · Posted 2026-05-20

They were fantastic and professional…

They were fantastic and professional and would recommend them to anyone!

Michael DeSantisUnited States · 1 review · Experienced 2026-01-15 · Posted 2026-05-19

Severe Service Failures, Property Damage, and an Unreasonably Prolonged Claims Process

In short, my experience with Clutter was disastrous from nearly every angle involving the return of my belongings and the subsequent claims process. The only aspects that appeared competent were the initial packing, digitized inventory system, and initiating claims. Everything afterward was marked by negligence, poor communication, and an astonishing lack of accountability. The problems began immediately with delivery scheduling, as the earliest available date was nearly a month out. The delivery itself was handled by two supposed “professionals,” though one was clearly inexperienced and injured himself on the job, while the other spent much of the time on his phone resulting in a move that took nearly twice as long as it should have. Worse, the movers caused over $1,000 in damage to our walls and floors, some of which they attempted to conceal under carpeting, despite repeated requests that they use moving blankets. Any reputable company would have a dedicated move coordinator available, particularly when damages and logistical failures arise; reaching a live representative at Clutter was effectively impossible throughout the process. Once we unpacked, the situation deteriorated further. Multiple boxes arrived damaged, one box was entirely missing, and a set of dumbbells worth $500 had disappeared. Clutter’s reimbursement policy is absurd on its face: compensation for missing boxes is capped at $1/lb, regardless of contents, and total liability is capped at $2,500 even if all belongings go missing, without any refund for the storage fees themselves which I had paid over two years. In other words, customers assume virtually all risk while Clutter assumes almost none. It was painstakingly task to demonstrate how these items were missing or damaged while the missing dumbbells was even more troubling. Clutter initially refused compensation because their staff had failed to properly inventory the item during pickup. Despite providing receipts and timestamped photographs proving ownership and timeline, the claim was denied until I happened to locate a photograph taken on pickup day showing the item in Clutter’s possession. Had I not coincidentally documented their mistake myself, I would have received nothing. That is not a claims process; it is a liability avoidance strategy masquerading as one. To make matters worse, resolving the claim took over five months because representatives responded typically once per week. The pace felt less like incompetence than deliberate attrition designed to exhaust customers into giving up. Overall, this was an exhausting and deeply unprofessional experience. My belongings were mishandled, items went missing, property was damaged, and Clutter repeatedly failed to take responsibility unless confronted with overwhelming evidence. I would strongly caution anyone considering entrusting them with valuable possessions.

Fatima SohaniUnited States · 1 review · Experienced 2026-05-18 · Posted 2026-05-18

Great, professional movers! Communication beforehand could be improved.

This company did a great job during the actual moving— the staff was the best part and absolutely phenomenal. It was more so the communication beforehand, which was a bit unclear and required I use Clutter’s chat feature quite a bit to clear things up, that makes me take a star off.

Experience with Clutter was great!

The movers came on time and worked quickly and efficiently to move my items for storage. Everything was catalogued and photographed. Everyone was pleasant and respectful. I would recommend Clutter to anyone looking for a quick and easy storage experience.

I would not recommend Clutter.

I was a monthly storage customer paying approximately $125 per month before my rate increased to approximately $150. For my final delivery, I scheduled a home delivery appointment for May 17 with a 7:00 AM–10:00 AM window. The drivers called when they were outside but did not knock on my door or make reasonable contact at the delivery location before leaving. I was home and available, but the appointment was marked as cancelled and I was charged a $200 cancellation fee. I contacted the drivers directly, and they turned around and completed the delivery by approximately 9:00 AM, still within the original appointment window. Despite the fact that the delivery was completed on time, Clutter still required me to file a claim to request the $200 back. A customer service representative acknowledged that I deserved the refund but said she was not empowered to issue it. Separately, items were damaged during the process, including my Estelle glass and a sculpture. I expected a professional moving and storage company to handle my belongings with care and to resolve clear service issues fairly. Instead, I was charged an improper cancellation fee for a delivery that was ultimately completed within the appointment window, then had my claim denied after my property was damaged. The experience was frustrating, expensive, and disappointing. Based on this experience, I would not use Clutter again.