Very convenient and priced fairly
Very convenient and priced fairly. All the movers did an excellent job! Very satisfied.
About Clutter
Data updated- Website
- clutter.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 199 reviews
- Replies to negative
- 53% (27/51)
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About this business
Clutter, by Iron Mountain, is managed protection for the things people keep. For seventy-five years, Iron Mountain has protected the records the world cannot lose, and Clutter brings that standard to households: door-to-door pickup, a photographed catalog of every item, secure facilities monitored around the clock, and delivery back whenever you ask. Not storage, safekeeping.
Written by the business, not verified by us.Is Clutter legit?
Clutter (clutter.com) has a 3.9 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Home Services and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 53% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers had a great experience with this company. Consumers frequently praise the staff for being exceptionally efficient, highly professional, and extremely careful when handling, packing, and transporting personal belongings safely. Many people often mention that the working teams arrive precisely on time, work diligently, and make the entire moving process completely smooth and straightforward. However, some customers also noted unexpected costs, hidden fees, and serious issues regarding personal items getting damaged or lost during the move. A few other people also felt that office communication and customer support were completely unhelpful when attempting to resolve these frustrating problems.
Auto-generated from all reviews of this business. For reference only.What people say
Amazing
Amazing, fast, kind, great people.
Steven and his crew. Excellent
Steven and his crew were excellent in every way. Your phone support was pretty accurate in helping us prepare although there were a few misstatements of your service policy regarding * despite several calls for an earlier service (closer to 9 than 12) the truck arrival time was delayed twice between original estimate of 10:20 am and did not arrive until 11:58 am. Your office personnel’s ground tracking and reporting to us was non existent. The only help your office offered was to refer us to the tracking map we received from you to my email. * dresser draws needing to be emptied * being told the service crew would not have boxes / bubble wrap for us to use for packing so we bought our own
Communication
Communication, timeliness, efficiency, employees demeanor.
So expensive to get your things out
Not better or worse than any other storage facility except that it cost a fortune to get your things out and so I’ve ended up leaving everything there and paying monthly until I can afford the chunk it costs to get everything out. Which is ultimately more expensive.
Reply from Clutter2026-08-05
Hi Kimberlee, we're very sorry to hear about your experience. We can understand how upsetting it must be to feel stuck in this situation, and we appreciate you taking the time to let us know. Your feedback is important to us, and we'd like the opportunity to help. A member of our Trust & Safety team will be reaching out to you directly soon to assist with this matter.
I would do it again
The team was friendly. Very flexible. They worked hard and took good care of my things. I couple of times I needed to get things back out of the truck. They never complained and took care of it. If you have your own boxes, they will use them to save you some money. Kinda pricey, but a great experience overall.
I don’t know yet
I’m kettia that’s good
Absolutely horrible experience!
This company damaged a custom made desk either in storage or during delivery, breaking off a leg and scraping the wood surface. Repair cost almost $800. The movers dropped a dresser down my basement steps in front of my eyes, and it was damaged beyond repair. They also damaged my walls and stairs, and sent insufficient staff with insufficient space in their truck for my belongings. As a result, I had to enlist friends to move many of the items that I listed for pickup/storage on their website to a friend’s garage. Terrible experience, never again!
Reply from Clutter2026-07-21
Hi Dan, we apologize for the negative experiences you have faced with our company, as this is not indicative of our standards. That said, Clutter is dedicated to resolving any customer issues, and so we would like to connect and see how we can resolve this in a quick and fair way. Clutter is unable to find your account based upon the reference you provided. Please contact our Trust & Safety team via the I need help button in your Clutter Account Portal. Thank you, The Clutter Team
This is the worst storage company ever
This is the worst storage company ever! Please DO NOT use clutter! They will not let you access your items while in the storage, the OVERCHARGE you money every month and have terrible customer service!!! You have to schedule an appointment to go grab items out that you need AND THEY CHARGE YOU FOR IT!!!!! The most ridiculous thing I’ve ever heard. I booked clutter based on my monthly bill being only $138 but I have been paying $400 for the last 3 months and have yet to get a full explanation on why!!! DO NOT USE CLUTTER!!!!! My family and I are filing a lawsuit against currently and will be getting our things out asap!! The worst experience of my life and the worst decision I’ve ever made!!!
Reply from Clutter2026-07-19
Hi Denisha, we apologize for the level of service that you have received while storing with us. We take pride in carefully storing our customers' items, and any experience that does not demonstrate such care is below the standards we have set as a company. Our Trust & Safety Team will be reaching out to you to investigate further and work towards a resolution. We hope to fully solve this issue in a quick and fair manner. Thank You, The Clutter Team
Seamless Pickup
Team that picked up the items was professional, helpful, kind and handled things with care. I was happy with their work. I just hope things are treated the same way once they reach the warehouse and are stored and later retrieved.
The team were fabulous
The team were fabulous! Polite, efficient and hard working!
Great crew
Great crew, very helpful.
Great service
DO NOT USE THIS COMPANY!!!
DO NOT USE THIS COMPANY!!!! Where do I start? We had an emergency construction and had to move out of our house and put all our luxury and expensive furniture in storage. They packed and took apart our furniture for us and stored it for almost 2 years. We paid $25 per month throughout the process as “insurance” in case anything came out damaged. We finally moved back into our house and were relying on our furniture being in good condition. To start, the delivery team was extremely rude and unhelpful, refused to open any of the furniture (it was covered with plastic and blankets) to show what the pieces were in order for me to tell them which room it belonged in. They had a box knife but refused to share it with me so I had to scrounge for a knife and cut everything open myself. They were supposed to deliver everything in one shipment and did not which was unfortunate because I had hired someone to rebuild the furniture and they brought half of some of the beds and not the full pieces so I had to pay the man to return and build the furniture again. Once the man started building the furniture there were screws missing. When I reached out about the missing screws they blamed me and refused to help, even thought THEY were the ones who took apart the furniture in the first place. My dining room chairs were brand new and they came out with horrible orange and brown stains. I had to hire a company to come clean them and they refuse to pay me for any of the damage. Our bedding that came out of storage has rust stains on many of the pieces and a lot of our furniture is damaged. Thousands of dollars and beautiful furniture down the drain. They insurance is a scam. It’s not a separate company but their own. They owe us thousands and all they offered to give us is $300 which we still have not received. DO NOT USE THEM!!!
Reply from Clutter2026-07-09
Hi Rachel, We apologize for the negative experiences you have faced with our company, as this is not indicative of our standards. That said, Clutter is dedicated to resolving any customer issues, and so we would like to connect and see how we can resolve this in a quick and fair way. Clutter is unable to find your account based upon the reference you provided. Please contact our Trust & Safety team via the I need help button in your Clutter Account Portal. Thank you, The Clutter Team
I had an excellent team
I had an excellent team! They took a day I was dreading and made it super delightful. They came on time, were kind, efficient, skilled, dedicated, and lovely. I didn’t have to worry about a thing.
The Clutter team was exceptionally…
From my very first interaction, which was with MJ, when I called to find the answers to my many questions, to the guys (I wish I could remember their names to give them kudos) who came to pick up my boxes, the Clutter team was exceptionally professional, patient, communicative, and efficient! Without having to pay nearly $100 for storage space that is more than what I need, I finally don’t have to stare at the boxes, sitting in the corner of my tiny little living room! Thank you all for your time and assistance!
Return Customer Highly Satisfied
I have used the service twice now and it has been fantastic every time. This time was even better than the first! The support staff were positively lovely in helping me arrange my appointment and navigate some last-minute wrinkles in my original plan. The interface for scheduling the appointment and preparing my inventory of items was a breeze to navigate. The movers themselves were polite and insanely efficient. In the end I could not recommend Clutter enough! 10/10 experience all around!
My team
My team, Antwone and Damien, were fantastic! They both worked very efficiently and were friendly. They packed everything that needed to be packed and moved it in under an hour and a half!
The team is very good
The team is very good, nice and detail in every item. i would highly recommended my friend to chose the clutter to become their first choice when they need the storage service.
The movers were super nice and efficient
The movers were kind, helpful, thorough, and efficient. Everything went smoothly. Sharod and Eli did a great job.
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