The worst service I’ve ever experienced for online order service.
Ordered a Package 1st November still waiting for the delivery. Customer service seems to be non existent or just not quialified to work at a customer service representative. Hello Armand, I am so sorry fro you waited a long time. It was delayed a little by the custom liquidation. Could you please wait 5-7 working days more? If still not delivered please feel free to contact us for the solution. Really sorry for any inconveneince caused. Thank you for your understanding and patience. Looking forward to your hearing from you soon. Best regards, Russel Good afternoon, I would like to follow up on the below order for my client. Till date, the order has not yet been received. I have attached a screenshot of the tracking details. Please assist urgently. Dear Arne, Thank you for purchasing on NewFrog.com. We are glad to inform you that the order NF2018103104084638357 had been sent out to you. The shipping information is as follows: Order No:NF2018103104084638357 Order Date:Oct-31,2018 19:08:46 Shipping Date:Nov-01,2018 21:07:26 Shipping Method: Standard Delivery Tracking No: RU306779358NL ETA:7-20 working days Good morning, I have still not received the delivery of the mentioned item and online tracking is not updated, can't see anything online for the package current status. Please rectify this as soon as possible. Dear customer This is customer service from newfrog Thank you for purchasing on Newfrog. Please rest assured, your order NF2018103104084638357 was dispatched on date Nov 1. Here is dispatchment information: Package number: RU306779358NL Delivery period: 15-35 working days Please track it with your track number in this url https://t.17track.net Hope you can receive it soon. If there is anything we can do for you, please do not hesitate to contact us Best regards Ryan Good morning, Thank you for your reply, Unfortunately, this is not acceptable. We are glad to inform you that the order NF2018103104084638357 had been sent out to you. The shipping information is as follows: Order No:NF2018103104084638357 Order Date:Oct-31,2018 19:08:46 Shipping Date:Nov-01,2018 21:07:26 Shipping Method: Standard Delivery Tracking No: RU306779358NL ETA:7-20 working days or Delivery period: 15-35 working days What is the actual delivery time them ??? 7-20 or 15-35 ??? Hello dear sender, I am so sory for the inconvenience caused. Let us get it straight, the delivery time counts from the date we shipped it(35 working days). It is working days not natural days. And sometimes there is a little delay for corss-border delivery. We are so sorry for you waited a long time. Could you please wait a couple days more? Hope you can receive it soon. Thank you for your understanding and patience. Looking forward to your ealier reply. Best regards, Russel I highly suggest you make the necessary changes to your order sites where it clearly states:7-20 working days not to disappoint your clients. When an order is placed for an item as a gift for a birthday there is an expectation of the items being delivered before the date. Also very surprised to see how quickly a story can change. Dear customer , Did you have check the local post ? Its already arrived the destination Best regards, Good afternoon, Where has the package been delivered? What Date? Who signed for the package? Who is the shipping company that delivered the package locally in South Africa? Who should I contact in regards to the package locally in South Africa? There is no delivery been made to the allocated address till date. I have not received my item !! Sending me a tracking link to the parcel does not mean anything to me !!! The consignment has arrived in the country of destination "this clearly says it arrived in the country, but where does it say the items have been delivered !!! ??? Again I still did not receive my package I need to know who to contact "IN SOUTH AFRICA" to find out where my package is!!! Again who is the courier company ???