My order got lost at Customs no refund
My order got lost at Customs. I contacted Newfrog and let them know I never received my package, and that my items were lost. Newfrog emailed me back telling me to wait longer. I already contacted USPS at this time, and they said the package was lost. So I wrote back to newfrog and they again said to wait. Well, this back and forth goes on for upwards of 20 emails telling me to wait , to checking around my house (I live in an apartment in San Francisco) to going to the post office to ask them to “look around for my package “ to getting it in writing from usps that my package was lost. Gave them the email from USA stating my package was lost, and they finally replied that I was going to get a refund. They asked if I wanted my order shipped again or a full refund. I replied “Full Refund”. When I got the response I knew I was never getting a refund because they said before they can issue me a refund I need to get a “ certificate of non-delivery” from the post office, what ever the f*%ck that is. They were just making stuff up at this point which was some time in November!!! I’m out $75. Never buy from newfrog. NEVER BUY FROM THEM!