Your therapist is a crapshoot
Your therapist is a crapshoot. I used it last year worked out ok. I decided to try it again this time wanting to find a different Therapist, different circumstances, etc.. I ended up trying the first person based on her description read she was a safe space, etc. furthest thing from the truth. She was completely judgmental made me feel uncomfortable and literally like I was a five-year-old being reprimanded. I switched Therapist to another woman this time complete opposite. She said her technique was to speak of her experiences to help me through mine, which was absolutely ridiculous. She literally would not look me in the eye. It was so uncomfortable and by the end of the session I felt like I was counseling her. I reached out to BetterHelp to complain. I wanted my money back for those two sessions and was denied. It was absolutely a complete rip off. I don’t believe these people are properly vetted. First time through, the woman I used was experienced, good, but also a bit controversial. Some of her advice was a little out there. In any case did not get my money back felt completely ripped off I would never use them and never recommend them. After this review was spotted by BetterHelp, they did reach out to me. I corresponded with a senior customer service person. The final conclusion was that they researched my information and did give me a complete refund. I still will stand by my original comments, that I don’t believe these people are properly vetted. The person I corresponded with did tell me that they were licensed therapists. However, the second “therapist” I spoke with admittedly said she was a retired social worker, not therapist. For me, spending over $100 per session I expect to have someone with, at the very least, therapy training/education, with experience. At the end of the day talking to the three therapists from BetterHelp I am confident in my opinion that there is a very weak screening process for these “therapists” to be able to participate on this platform. I still will not be using the service again and I don’t recommend based on my experience.