Rip Off
BetterHelp is a rip off; unethical, greedy organisation profiting from vulnerable, desperate people
About BetterHelp
Data updated- Website
- www.betterhelp.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 94% (68/72)
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About this business
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
Is BetterHelp legit?
BetterHelp (www.betterhelp.com) has a 3.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 34% give 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss User experience, Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the digital platform for its incredible flexibility, straightforward onboarding process, and extremely convenient virtual communication options that make starting therapy accessible. Many people appreciate the professional and deeply caring approach of their assigned therapists, noting how supportive and helpful the weekly sessions truly are. However, some people mentioned significant issues regarding high pricing structures and being continuously charged full fees even for unused therapy sessions. A few other consumers also felt that customer support was completely unhelpful and unresponsive when urgent billing concerns or scheduling problems arose.
Auto-generated from all reviews of this business. For reference only.What people say
Horrible service
Horrible service, and unprofessional counsellors. My very.first meeting was with a therapist that was eating and drinking pop during our session. Her connection was unstable so it kept cutting in and out, and she said at the end of the session that she'd send me worksheets to do in between sessions, and she never did.
Unethical Practice by an profit driven US company.
My husband died some time ago and I have one live e-mail to deal with his affairs. Betterhelp have managed to acquire this and continue to bombard me with how wonderful they are. Do not use them. I am a Counsellor/Phsychotherapist and I do not have a high opinion of their practices. I haverepeatedly e-emailed direct and told them this and unsubscribed but still receiving e-mails. This is abuse from a profit driven organisation, supposedly supporting their staff in expected professional Ethical Practice. Betterhelp do not act ethically and this is just one of the examples that I know about but I can report as it directly affects me. This is impacting on my own emotions in a time of grief and a Counselling organisation is damaging my Mental Health!!!! UK accrediting bodies are starting to take court action against US insurance companies for bad practice because of the loss of any morals in how they treat staff and customers. Find a Counsellor direct, save money and be offered safe, ethical practice from a decent human being who does the job because they want to help and happen use it to earn enough money but not for shareholders!!!!!
Everyone can benefit from therapy
Everyone can benefit from therapy! Better Help makes it really easy with online scheduling and video calls that can be done from anywhere. So glad I finally started therapy and this makes it easy!
The Right Support at the Right Time
I decided to give BetterHelp a try after receiving an email that they had expanded their insurance coverage and were now accepting Cigna. The timing was right, as I was going through a difficult transition in my life and felt that talking with someone could be helpful. The process of getting started was straightforward, and I was matched with a therapist who was a great fit for me. Over the course of several months, I had a very positive experience and found the sessions genuinely helpful. I appreciated the convenience of being able to meet online, the flexibility of the platform, and the ability to access support without having to navigate a complicated in-person process. For me, BetterHelp made counseling more accessible at a time when I needed it. I'm glad I gave it a chance, and I would recommend it to anyone considering online therapy, especially if their insurance is accepted.
Subscription Greed
Monthly subscription service for over $350 a month. Therapist hardly has any availability, but if you can't find a time, are on vacation, and only end up having 1-2 sessions that month - too bad, you're charged anyways. Ridiculous. Never again
Reply from BetterHelp2026-08-11
Hi Tom, We're really sorry if you had any issues finding weekly live sessions with your therapist! If you reach out to our Member Success team, we can process extensions to your billing cycle to help account for this -- your therapist should inform you that this is the process if they're going to be away for any period of time and unable to have sessions. In any case, I've gone ahead and requested the email address linked to your account so that we can have a member of our management team reach out to you directly about this and see if we can help make this right for you.
My therapist is thoughtful and is…
My therapist is thoughtful and is professional and always on time for our sessions and makes me feel seen and heard.
Incredible Experience
I was at the height (or should I say rock bottom) of a really bad depressive spiral that left me bedridden and heightened my fear of abandonment, as well as made me feel completelt isolated and hopeless. I originally talked to a social worker at my PCP's office to see if there were any therapy options because I got to such a desperate point. So much of the onboarding was SUCH a chore for someone who already didn't have the energy for anything... My friend recommended BetterHelp to me, and honestly, I've been on this platform for almost 4 years now. Yeah, there was still the on-boarding slew of questions, but it felt manageable compared to calling/emailing different therapists in my area. I was matched with my current therapist all those years ago, and we're still having monthly sessions as I write this review. My therapist is attentive, non-judgemental, empathetic and sympathetic, and overall such a good human! I finally have a professional who makes me feel heard and who makes things SO personable. He remembers the little details beit mental health related or hobby/special interest related!! Before BetterHelp and my current therapist, I was NEVER comfortable with these things because the professional would judge me harshly or pit the blame on me...Now, I can just shoot the breeze with my therapist as we tackle what's going on in my life, and he would always follow-up with different resources that could apply to what I'm dealing with. I'm super thankful for BetterHelp and my therapist and it feels like such a celebratory thing to finally have a professional that genuinely C A R E S. I also appreciate the ease of pausing my "subscription" for times when I don't have the means nor time to schedule sessions. It's also really nice to be able to message my therapist or even use the journal feature to vent / thought-dump when things feel heavy. I cannot recommend this platform enough!
Better help isn't just a source of…
Better help isn't just a source of therapists. It's much more. Its a conduit, a beacon, and a light for those who paths aren't as bright is it can be. It's a haven for hope, and a place you can confied into when you need the appropriate professional help. It's designed to create positive systems in your life, allowing patterns to be discovered while advancing neuropathic development in ways unfounded by normal research. Please, give your future self a hand by at least saying yes to literally better help.
Easy and helpful
Easy to find, easy to log onto, variety of help sights and therapy (individual or group) Very glad I found this sight.
Lacey Sturch-PaniaguaUnited States · 2 reviews · Experienced 2026-08-04 ·
Betterhelp is the way to go if you are…
Betterhelp is the way to go if you are always a busy person. You can schedule your sessions around your schedule. And the therapist are Great!!
My therapist was a person match
Easy to navigate the app. My therapist was a match off first pick. I would highly recommend BetterHelp because it’s very flexible and they give you assistance if you qualify on your therapy sessions, which was much needed.
Clara ElzbthUnited States · 1 review · Experienced 2026-08-02 ·
The adaptability
The adaptability. I love the mood tracker and journaling.
Naomi OsbornUnited States · 1 review · Experienced 2026-08-02 ·
Betterhelp has been an amazing tool
Betterhelp has been an amazing tool to start my relationship with therapy. The only thing I wish could change is a more affordable way to move from weekly appointments. I am at a point with I don’t necessarily always need weekly appointments but I don’t want to pay a huge amount for bi weekly appointments.
Robin BusingUnited States · 1 review · Experienced 2026-08-03 ·
Don’t wait to talk with someone
Don’t wait to talk with someone and navigate whatever you are going through, especially family dynamics. I find the journaling and classes/worksheets are very helpful and complement our experience for self help from a professional for me, and thinking you deserve that.
Cathie CruzUnited States · 3 reviews · Experienced 2026-07-29 ·
Thank you BetterHelp for matching me with my therapist.
I’m glad that I found my therapist through Better Help. He’s been really helpful with my battle with depression. He listened well and has provided me with great feedback and guidance to get through my situation.
It feels like a scam because Betterhelp…
It feels like a scam because Betterhelp asks for payment before showing the therapist list and if I want to go with any of those therapists which makes the binding( it cost too much) hard to digest. A therapy is not a blind date.
Reply from BetterHelp2026-08-05
Hi Babar, Our apologies for any confusion! You are not required to make any payment prior to being matched with a therapist -- the system will match you with a therapist regardless. If you still haven't been matched or have additional concerns about the membership billing process, we're happy to walk you through this. Please provide us the email address linked to your BetterHelp account through the Trustpilot form I've sent you and we can follow up with you directly.
For asking a million questions when…
For asking a million questions when someone just needs help- some of the questions are ridiculous and definitely not helpful
Reply from BetterHelp2026-08-05
We appreciate your feedback regarding the intake questionnaire, Emma. We try to streamline that process as much as possible while also making sure we are gathering proper information to make a high-quality match, as well as allow for focused treatment from the start. If you have additional feedback you'd like to share with our team, we're all ears! You can provide the email address linked to your account via the Trustpilot form I've provided you.
Richard SUnited States · 3 reviews · Experienced 2026-08-02 ·
What makes my experience at better help…
What makes my experience at better help great is the unconditional connection I have with my therapist miss Amanda she is aswome and genuinely cares about helping others is respect and admire that great quality i feel very humbled and greatful to have such a great therapist who is so empathetic and encouraging and will help you find the best solution for whats going on and will never be abrasive or make anything awkward or uncomfortable for anyone instead give them the time they need buy being patient with them and give them the tools they need to begin fixing themselves in there own time and always remind them that they are not fighting this battle alone I have made so much progress with my the help of my therapist so far and theres so much more to come but I am never rushed instead be proud of the little accomplishments we've achieved already and from that build off of that with a positive prepsective and keep moving forward inch buy inch slowly but surely be able to achieve my dreams and goals. Id recommend betterhelp to anyone facing any sort of intimidating obstacles in their life thankyou miss Amanda your super great and thankyou better help for helping me achive a better life thsnkyou thankyou thankyou .
Paid £160 for Zero Sessions - Appalling Service
I signed up for BetterHelp hoping to get professional support for my mental health. Instead, I've been let down twice by the same therapist and completely ignored by customer service. Session 1: Cancelled by the therapist 5 minutes before we were due to start. Session 2: Therapist was 5 minutes late, then claimed "technical issues" and the session never happened. I've now paid £160 for absolutely zero therapy sessions. I've wasted time preparing, rearranging my schedule, and getting myself mentally ready to open up, only to be messed about. I contacted BetterHelp asking for either a refund or reassignment with compensation. Their response? An automated reply that completely sidestepped my complaint. I'm now in a worse mental state than before I signed up, which is the opposite of what a mental health service should do. If you're considering BetterHelp, save your money and find a proper therapist elsewhere. This platform is unprofessional, unaccountable, and clearly doesn't care about its users.
Reply from BetterHelp2026-08-05
Hi Olver, We are sorry to hear about this highly disappointing experience with both your assigned therapist, as well as the automated email you received! We would appreciate the chance to gather a bit more information and have our Clinical Operations team review this case in depth. We care about the quality of the service being provided by the therapists on our platform and want to be sure this is made right. Additionally, if you reached out using an email address linked to your BetterHelp account, our Member Success team should follow up within one business day. In any case, I've requested the email address linked to your account so we can be sure a member of our management team reviews this case and can follow up directly if this still hasn't been resolved. Talk soon, BetterHelp Team
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