Our mission is to make mental healthcare work for everyone.
Written by the business, not verified by us.Rula (rula.com) has a 4.6 out of 5 rating on OK.one, based on 219 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 89% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-04.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how simple it is to schedule online sessions, input insurance details quickly, and easily navigate the platform to find qualified providers. People highlight that therapists are professional, attentive, and supportive, offering valuable strategies that genuinely help improve daily mental well-being and personal lives. Some reviewers were not happy with customer support and billing administration, mentioning unreturned emails, delayed responses, and difficulties getting refunds resolved. A few individuals also shared frustrating experiences regarding providers failing to show up for scheduled meetings or finding out doctors could not accept them.
Auto-generated from all reviews of this business. For reference only.I stumbled upon Rula while looking for a therapist and gave it a shot on a whim. The process was quick and simple, they accepted my insurance and my copay is low, and they have a nice variety of therapist to choose from. I’d highly recommend this site!
the checking is INSANELY long and time consuming; your clients have other things to do. EVERYTIME!
Great listener with good positive energy when it’s needed most definitely book a session with her she’s great
What I needed, support for all the "stuff" going on.
My therapist has been incredibly helpful. I also love the scheduling flexibility.
Overall great but I have issues with the selection of answers for questions. "Several days" I may feel despressed one day in the two week period but I don't have a selection choice to choose. It's that or non which is not a fair accessment of how a person may feel in that two week period.
I have made appointments with 3 different psychiatrists for medication management. All have canceled on me 48 hours before the appointment. Finally I got one to see me, but she got on the meeting and told me she didn’t want to help me and hung up. I’m not sure what to do and all the messages from customer service are clearly AI.
My therapist is not only a great listener but she asks the right questions to steer my thinking in a healthier direction. I’ve been working with a therapist for years and I know what works best for me. I’m grateful for her experience and knowledge and ability to support my mental wellbeing and growth.
The transfer process from Kaiser to Rula was a bit difficult and confusing, there were a lot of hiccups in that situation. However, I really enjoy the platform. My therapist is incredible and I appreciate the ease of video call therapy. Overall I am happy with the service.
So easy and capable providers every time so far for me.
We've had a great experience with our couples therapist! She's truly amazing! I'm not a fan of the $99 fee if you have to cancel or reschedule an appointment but everything else has been great!
Easy to find providers
My experience has been very good with Rula. Very smooth process.
Rula is an online portal that connects patients and therapists. As a patient, you can browse and filter therapists by multiple criteria, book appointments, and they handle the video chat, basically the therapy zoom part. The website administers a standardized check-in. "In the past 2 weeks how often have you moved so slowly that other people noticed? Never, sometimes, often, more than half the days, everyday", that one. The functionality of the website is very limited, and it has no contact info, no way to say if you're having a problem with the website, no help button, no frequently asked questions, no how do we protect your data, nothing. So, its asking you vulnerable questions but remaining completely opaque. If you have a question, there is no answer, if you have a problem, there is no recourse. I find the experience of using the website horrifically dehumanizing. Its like maybe a disinterested clerk wearing sunglasses? a robot? a police officer? ask sensitive questions at you without any change of expression or reaction other than to repeat the line about if you think you are having a medical or psychiatric emergency call 9-1-1-. I do actually like my human therapist, but if there was ANY other way for me to see her than Rula, I would jump at the chance, even if i had to pay more. This is obviously, my very specific experience of using this website, maybe some people love it. The provider-finding functionalities are good. But, I would never, ever, ever recommend this therapy portal to anyone who was depressed, especially if they were specifically feeling isolated or sad about the corporate sterilization of human life. TL;DR: Rula feels like an empty concrete room with Robocop at the front desk.
Company was thorough in continuing to reach out thus subverting attempts to disengage. Therapist is gregarious, well rounded, helpful with suggestions to move forward in a healthy way.
Dr. Liz is amazing! I really enjoy our sessions! She listens to me to the fullest and gives me the right tools to help me succeed with my current situation.
I found an excellent therapist on my first try. I simply filtered my search for therapists who practice the type of therapy I had decided would work best for me, and I read the reviews and looked at pictures of the available therapists in my state who practice this type of therapy. Though she only has two years experience, she is the most high quality therapist I've ever seen in my 40 years of seeing therapists. It's a little odd that I can't do a free consultation, but I think the information given on the therapists is enough. I also did ask if she did worksheets, via email, before we started working together. And she does, so it's a good fit. She's a great listener.
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