I like that i found a therapist that…
I like that i found a therapist that listens to my needs. She makes time to get back to me.
About Rula
Data updated- Website
- rula.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 219 reviews
- Replies to negative
- 89% (17/19)
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About this business
Our mission is to make mental healthcare work for everyone.
Written by the business, not verified by us.Is Rula legit?
Rula (rula.com) has a 4.6 out of 5 rating on OK.one, based on 219 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 89% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention how simple it is to schedule online sessions, input insurance details quickly, and easily navigate the platform to find qualified providers. People highlight that therapists are professional, attentive, and supportive, offering valuable strategies that genuinely help improve daily mental well-being and personal lives. Some reviewers were not happy with customer support and billing administration, mentioning unreturned emails, delayed responses, and difficulties getting refunds resolved. A few individuals also shared frustrating experiences regarding providers failing to show up for scheduled meetings or finding out doctors could not accept them.
Auto-generated from all reviews of this business. For reference only.What people say
We have had the privilege of working…
We have had the privilege of working with Trina Haverty. She has been exceptional on understanding both sides of the couples counseling and bringing her expertise of multiple decades with government and federal employees. 10 out of 10
Simple to meet with a caring professional
I immediately felt comfortable with my choice of LCP Erick Kim & I relied on his brief bio which accurately reflects him. Booking and billing handling (Medicare) was simple. Appt reminders were timely and the meetings were structured well.
Great east to use and an amazing…
Great east to use and an amazing service. I recommend this service to anyone needing to get help or just needing to talk
I like that you offer remote sessions
I like that you offer remote sessions. After having surgery, I’m not allowed to drive right now. I can continue my sessions online. I have not experienced deadlines. Before, I was limited on how many sessions I had left.
I love the idea about virtual therapy
I love the idea about virtual therapy. I don't have transportation at the moment so for me this option it's wonderful. My first therapy session it was really good.y therapist it's very patient and listen
Great match from thestart!
I felt secure in the fact that if the Therapist I had been matched up with wasn’t a good fit that I would be able to choose a new one, but Dr. Davis has been amazing!
Helpful in a small town
So far, I have been very happy with my experience at Rula. I live in a small town very removed from mental health help, and this has made it easy for me to get counseling and medication through my insurance.
I had to talk to a few different…
I had to talk to a few different therapist before I found the one that I really really liked. I just feel like she really gets me and with my experience with therapy it’s not easy to find someone you really trust so it was well worth the time it has paid off emotionally for me far more than I could’ve ever imagined.
Very Satisfied Client!!
Compassionate, Friendly, Consistent and Effective!!
Strange Lack of Professionalism With Therapists
It has been really difficult to find a good therapist on Rula compared to other platforms I have used and I'm not sure why. By good I mean good in a basic way that includes basic professionalism. Multiple therapists on the platform have booked intake appointments with me and then told me either during the appointment or very early on in our sessions that they are taking a break from their practice for weeks or leaving the platform, sometimes even on the day of our next appointment. They then cancel all of our upcoming sessions. Others have done so much self disclosure that it felt as if my sessions were actually their therapy sessions. I knew way too much about these people and their lives in a very short amount of time. I called Rula and told them that I am having a difficult time with their platform because of this and had them recommend the next therapist. This didn't seem to help but their customer service was at least pleasant to speak with. The therapist they recommended seemed extremely disinterested and also seemed to be using an AI summarization app that I don't recall consenting to the use of. The last time I called to articulate all of the concerns mentioned here, but the rep was not receptive and I could not say that it was a positive customer service experience. Overall I have never had this experience on any other therapy platform. Rula is covered by my insurance so I'm trying to use it but it has been strangely disappointing. I will see if there's a way to mention this to my insurance provider as well.
Reply from Rula2026-07-28
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
My first experience was great.
My first experience was great.. being able to have Sunday appointments is going to make life less stressful.
My therapist was very understand and …compassionate.
My therapist was very understanding and compassionate. He strived to help with my current situation. Thank you.
Good !!!
Good! Would recommend !
It’s really easy to find the type of…
It’s really easy to find the type of therapist/therapy you want. I’ve had two different therapists and they’ve both been really great. The booking process is easy. It’s easy to cancel your session if you need to.
My therapist is warm and friendly
My therapist is warm and friendly, understands my experiences in life has not always been easy. I am given good advise to move forward and to not feel bad about myself.
It’s been easy to schedule a therapist…
It’s been easy to schedule a therapist and they came up with an action plan to help me on the first visit. Also provided some resources in case I needed extra help, and the communication has been pretty quick so far
It was easy to sign on with Rula and I…
It was easy to sign on with Rula and I was amazed to find out that I had no co-payment. I chose from several qualified therapists. I am just starting my journey with my therapist, but already I feel a genuine connection with her. I feel supported and inspired. This is very good for me.
Highly recommend Tamekia Howard (Meko)
Coach Meko has been outstanding and she really cares about her patients and getting them better. She’s super understanding and compassionate and that’s what I truly need to help me heal.
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