Our mission is to make mental healthcare work for everyone.
Written by the business, not verified by us.Rula (rula.com) has a 4.6 out of 5 rating on OK.one, based on 219 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 89% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-04.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how simple it is to schedule online sessions, input insurance details quickly, and easily navigate the platform to find qualified providers. People highlight that therapists are professional, attentive, and supportive, offering valuable strategies that genuinely help improve daily mental well-being and personal lives. Some reviewers were not happy with customer support and billing administration, mentioning unreturned emails, delayed responses, and difficulties getting refunds resolved. A few individuals also shared frustrating experiences regarding providers failing to show up for scheduled meetings or finding out doctors could not accept them.
Auto-generated from all reviews of this business. For reference only.The therapist I was matched with is AMAZING! She always so calming, but doesn’t hesitate to be funny when the moment provides it. She has always made me feel seen and heard. I look forward to meeting with her each week. Booking my sessions or rescheduling is always handled easily online. She is quick to respond and is always willing to accommodate for me. I can’t recommend Erin enough.
After booking my 3rd cancelled appointment, I don't think I can set any appointment. And the cancellation is often nead the appointment date. I get a consistent message like the provider cannot take the appointment at this time. And it recommends me to find another doctor, or schedule. After doing this 3 times, where some appointments are like 1 to 2 weeks out, just to find out it gets cancelled a day or 2 before the appointment, that's it, it feels like the database is useless. Maybe some of the doctors should not be listed in there but they are just to find out they cannot accept anyone.
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
My first appointment went well with my therapist. I’m hopeful that she’ll get me some struggles I’m undergoing. I felt a connection with her.
Easy to set up. Great choice of providers.
Great and easy to use and already like my therapist that I chose better than life health
The website is well made and helped me navigate through the process quickly. I was able to easily schedule appointments. The appointment was great and I felt like the therapist really listened and had great insight.
My experience with Sneha Carr was a very unprofessional therapeutic relationship. I did not find her approach to be collaborative, compassionate, or supportive. Instead, I often felt judged and that the focus was more on how she was perceived than on helping me process the concerns and challenges I was bringing forward. When I shared serious and personal issues happening in my life, I sometimes felt as though my concerns were minimized or dismissed rather than met with empathy and thoughtful guidance. At times, her reactions, including laughing off certain concerns, left me feeling unheard and invalidated. Based on my experience, I do not feel that her approach aligned with the qualities described in her profile. She has been the least professional therapist I have worked with.
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Great my family is happy. They see improvement in my emotional health
I have had a great experience. Seeking therapy has greatly improved my life. My therapist is professional, friendly and I always look forward to our visits. I juggle a very busy schedule and I have always let that be an excuse for me to not seek the help I needed. Since finding Rula, I'm able to book appointments around times that are convenient for me and I'm managing my schedule better. I recommend Rula to everyone when I speak about my therapy experience.
It was my first intake appointment and I learned more in this appointment that I have in many other types of therapy. Learning about my nervous system and how to understand myself more. I cant wait for the next session!
i signed up with Rula and due to my high deductible I ended up owing $700 after just a couple of sessions. I cancelled my future appointments and called to see if there was a payment plan available and was told that my only option was Care Credit card with a 34% monthly interest rate! Care credits stated that if the provider offered a promotion there may be a waiver of interest for a period of time, but of course Rula doesn't offer us anything. I have never had an experience like this with a medical provider, I have always been able to make a payment plan. I'm shocked by the complete lack of respect for their clients, I don't recommend it unless you have already paid your deductible or have a lot of cash to spend on therapy. Terrible experience
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
I'm very happy with the services that Rula provides and the staff is caring and professional.
Easy to reschedule. Great variety of information when picking out a therapist. So many different avenues to explore. You can pick your style of therapy.
Great therapist who is wonderful and helps me work on the things I need to work on.
Makes a hard thing like therapy easier to do.
Delia is a good listerner with lots of great ideas. Just in a couple of weeks, she has helped me so much with my daughter's anxiety behavior. I would highly recommend her to everyone.
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