Our mission is to make mental healthcare work for everyone.
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Is Rula legit?
Rula (rula.com) has a 4.6 out of 5 rating on OK.one, based on 219 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 89% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention how simple it is to schedule online sessions, input insurance details quickly, and easily navigate the platform to find qualified providers. People highlight that therapists are professional, attentive, and supportive, offering valuable strategies that genuinely help improve daily mental well-being and personal lives.
Some reviewers were not happy with customer support and billing administration, mentioning unreturned emails, delayed responses, and difficulties getting refunds resolved. A few individuals also shared frustrating experiences regarding providers failing to show up for scheduled meetings or finding out doctors could not accept them.
Auto-generated from all reviews of this business. For reference only.
Rula Health — Absolutely Unacceptable
My Rula Health provider failed to show up for my scheduled August 19 appointment. Rula's Senior Support Team acknowledged the provider no-show in writing under Case #6334615.
Their solution? An apology, an internal “review,” and a refusal to compensate me for the time their provider wasted.
That is not accountability.
Patients are expected to show up, be on time, and respect a provider's schedule. When Rula's provider fails to show up, apparently the patient's time has no value.
The provider no-show was bad enough. Rula's response made it worse. They acknowledged exactly what happened and still refused to make it right.
For a company entrusted with mental healthcare, I find that level of disregard for a patient's time and experience appalling.
Case #6334615 speaks for itself. Based on my experience, I strongly recommend looking elsewhere for mental healthcare.
Rula response is that I need to provide my contact information! I gave it to them to schedule the original appoint so more lack of accountability. The AI generated responses confirm they don't care about patients. I cave also been unable to confirm that my account has been closed because all I get is AI responses. There has been no human interaction.
Reply from Rula2026-09-01
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.
We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
it was easy to choose a therapist and schedule at your convenience.
it was easy to choose a therapist for our needs. And, the therapist has been exceptional with our daughter's needs. scheduling is so convenient!!
I would highly recommend!!! they also take my insurance.
Rula has made therapy such an easy to access experience. From the provider selection with their thorough profiles to the ease of the video sessions with no kind of technical hiccups in the years I’ve been with them. I highly recommend this platform for both its ease and access to some of the most amazing providers I’ve ever had the pleasure to work with.
Just really easy to use the platform. The insurance process is so easy. And the provider I’m working with is really good. However, the zoom is not the best. But maybe that’s just my providers internet connection
I found the perfect therapist for me. I reviewed all the listings and bios and made a selection. Contacts are easy. Billing is easy. Rula keeps me informed.
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum.
We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Customer service is great by phone or email and there are a plethora of therapists and psychiatrists to select from. Rula website allows you to message your provider and schedule appointments with ease.
It does exactly as it says.
Less than 10 minutes I had both an in person therapy session booked close to where I live and a telehealth psychiatry appointment (could have been in person).
Every interaction along the way was kind and helpful. I felt like I was being heard and that my issue was my being handled without me having to keep pestering, no follow up was needed at all. Everyone was kind and my problem was handled quickly and efficiently with absolutely no issues at all.
I was matched with a therapist who I was quickly able to connect with. Our sessions have been productive. And the support staff has been great. They are constantly checking in with me.
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