Having been an Expedia customer let me…
Having been an Expedia customer let me say that their customer service has spiralled downtly to no help at all. It is BY FAR better to book directly with the hotel as they will delay responses telling you they are "working diligently" with a specific hotel, while the hotel will tell you they have not submitted a request at all. In the beginning they would actually negotiate to help you but they now are OUTSOURCING. BOOK DIRECTLY!!