Good prices; Customer Service Sucks
ADDENDUM: After BAWLING on the telephone with the store Agent AND BAWLING to the Supervisor, I was given a $15 "apology"---WITH THE PROVISION I CAN ONLY USE IT IF I PURCHASE $25 WORTH OF GROCERIES!! Oh, by the way, the refund is "NOT AVAILABLE FOR CERTAIN ITEMS". So THEY SCREWED ME OVER and to appease me, I will get a refund that I can ONLY USE if I spend MORE MONEY, and I can't use it for items THEY DON'T WANT TO PAY FOR. Wow. That was last night. Woke up this morning hoping to get an e-mail saying THE GROCERIES I PAID FOR WOULD ARRIVE TODAY. Instead, the e-mail said they initiated a refund, adding, "YOU SHOULD SEE YOUR REFUND WITHIN 7 DAYS. IF YOU DON'T SEE IT, CONTACT YOUR BANK FOR HELP." HANDS WIPED CLEAN! So to summarize, THEY delivered my groceries to the wrong house, I explained I DON'T HAVE ANY MONEY TO REORDER---nor do I have much food left---but not to worry. I'll EVENTUALLY get a refund. I guess I should be grateful... _________________ Ordered groceries. Tracker said my order would be delivered in 1 minute. After 5 minutes I checked the tracker and it showed my order was delivered---to the WRONG HOUSE! It took me 40 MINUTES to figure out how to reach an Agent for help since they didn't have a phone number listed on the app or website. The Agent said he would refund my order---it would just take a few days. I'M DOWN TO A FEW PACKAGES OF RAMEN but I'm supposed to WAIT FOR THE MONEY TO REACH MY BANK!? "You can reorder," he suggested "helpfully". I asked how can I reorder when I spent all the money I had on TODAY'S ORDER? So I asked to speak to a Supervisor. He said it would be pointless. After arguing for several minutes he finally transferred me to a Supervisor. And what do you know, he was right. Talking to the Supervisor WAS POINTLESS! We ended the call with a MAYBE I WILL RECEIVE MY ORDER IN 48 HOURS!! MAYBE!!! So while I heat up my ramen, I have to wait for an e-mail to let me know what they decide to do to resolve this. Based on pictures of all deliveries on the website, the Supervisor said HE CAN SEE my groceries were delivered to the wrong address based on the fact my front door is a different color than the one the order was dropped off at. IF HE KNOWS I WAS WRONGED, WHY CAN'T HE RE-SHIP MY ORDER FIRST THING IN THE MORNING!?!?!? SAFEWAY HAS ALWAYS WORKED WITH ME ON ISSUES LIKE THIS. I GUESS I KNOW WHO TO SHOP WITH FROM NOW ON. This happened at 6:30pm. It is now 12:30am and I have yet to hear if I am going to get my groceries any time soon.