Never experienced such poor customer service
I first used SnapFish in 2024 and had a great experience with Christmas presents buying. Sadly a completely different experience was had when trying to do the same for Christmas 2025. I ordered 4 calendars all in the same order. For some reason the order was split into two deliveries. One of those deliveries was delayed until after Christmas meaning I then had to find a different present for the person. However the calendar was received. The other delivery that was received on time contained 3 calendars. Two of them were not mine. SnapFish were not running their Live Chat feature that day so I had to wait until after Christmas to get things sorted. I did that on 27th December and was promised a reprint and new delivery to arrive on 3rd January. That delivery never came. I got so far through another Live Chat today and then the person I was chatting to cut me off. Three further attempts to get back in to resolve the issue were unsuccessful. So I’m still without the goods I ordered and seemingly no reliable way to sort the matter out. I may have to resort to starting a dispute procedure with my bank.