Ordering from Shop Orthopedics was a costly mistake!!!
I would not order directly from this company again! I never received confirmation of my order until after the package arrived. Because it took so long to get my order, I had to order the same item from Amazon because Shop Orthopedics' website repeatedly said "processing" for my order everytime I checked the website. I emailed customer service to cancel my order and I was told it was already shipped out and I could return it after I recieved it. The package from Amazon arrived before the one from this company! The day after Shop Orthopedics' first package arrived, a duplicate package arrived. So, after being given a return item code, I mailed both packages back to the company. I was SHOCKED at the shipping cost that I had to pay to return the boxes: $18 each box ($36 total) for Shop Orthopedics' error. To top things off, my daughter missed several days of work while waiting for this boot to come, as her employer would not allow her to work without this particular boot. I am extremely disappointed with this entire experience! I would not recommend this company to anyone!