Ordered braces
Ordered braces. Trying to get them to send an rma is almost impossible. They don't answer the phone hardly either. Won't do business again with them. Filing complaint and disputing charge now with bank card.
About Shop Orthopedics
Data updated- Website
- shop-orthopedics.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 3 reviews
- Replies to negative
- 4% (1/26)
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About this business
Shop-Orthopedics is a leading provider of DME medical equipment with more than 30 years in the business. We pride ourselves on excellent customer service and rapid delivery times. We can even bill your insurance company! For any questions, please email [email protected] or give us a call at 855.618.5610 for assistance.
Is Shop Orthopedics legit?
Shop Orthopedics (shop-orthopedics.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 4% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-30.
What people say
LIES!!!
LIES! Their products do not live up to their hype! I spent $80.00 dollars on a cheaply made knee brace that did not support my knee. I sent it back with every thing and now I am un-patiently waiting on my refund!!!!! P.S. I also had to spend $20.00 to spend this cheaply made brace back!
Do not order from this company!
Do not order from this company!! My neck brace said 3-4 days and now it’s 12 days with nothing to show! BBB complaint will be filed
This company is terrible
This company is terrible. I ordered a $360 brace that did not fit my shoes. Returning was difficult as it is because they would not provide a shipping label. They told me I needed to return at my own cost and label. I sent back via USPS weeks ago. Don’t even bother calling — they’ll never answer and they’ll never call you back. I’ve emailed numerous times and the only response I ever got was asking for a tracking number in order to process the return. I was never told I would need one and therefore did not ship with a method in order to obtain one. Big mistake. Now, they will not respond to me. I have filed with the Better Business Bureau and they never responded to that inquiry either. They will get away with robbing you.
Wouldn't work with me on wrong size
Wouldn't work with me on wrong size. Snarky responses.
The item I ordered was paid but never shipped…
The item I ordered was not even shipped after 48 hrs, so I canceled the order. It simply disappeared from my account, but no money was returned. Customer service was not reachable. They are fraud. Don't buy from them
Love this store for fast delivery
Love this store for fast delivery, good products, nice website strongly recommend.
The service is good
The service is good, the product is great, and the delivery was really fast. I totally recommend it!
best
Nice shop. I am satisfied
Your products meet quality criteria and…
Your products meet quality criteria and all requirements. thanks
Great experience
Will recommend this shop to everyone
My order came on time! High quality and fast delivery! Will recommend this shop to everyone.
Since I've had issues with the Fuel &…
Since I've had issues with the Fuel & brake system the manual was the only alternative to try and fix my Cagiva Super City 125 during COVID-19. The manual delivered everything I needed step by step. I made remarkable changes using the manual provided. Very good manual and a helpful experienced online staff that got me going in the right direction, awesome team.
Have a nice day ahead to everyone
Have a nice day ahead to everyone. Keep safe always. Godbless
Great service!
My orders were received in no time. All of my items are packed really well. Thank you for caring and for your quick response!
I bought a brace for my RIGHT arm
I bought a brace for my RIGHT arm. They had one job, to send me a RIGHT brace. They sent me a brace for my left arm, I ordered a return. They told me I can pay a fee to expedite the return process. I returned their brace, and I have not gotten mine still, after 4 weeks. So i paid 40 dollars, and effectively got nothing out of it. This is during the covid pandemic yes, but i called and email about a dozen times and literally no response. 0/10
Order received
Order received, all well packed, no delays, thank you for worrying about your customers!
The order was done quickly
Didn't think I'd need it, but lately I've been starting to worry my back, so I decided to look for something to relieve some muscle tension. The counselor showed me anything that might come in handy. The order was done quickly.
Awful experience
Awful experience. Bought a knee brace. I e mailed for a return label. it was too small. They sent the label. I packed the item and sent it via UPS ground (the return label). Have never heard it was received or payment refunded. Called over and over. (Always got recording that call would be returned in 5 hours) Sent one after another e mails. Finally got response with instructions on how to refund and get label which I had done, signed by Travis. I did get the original return label through the website. To date: no response, no refund.
Very costly mistake, don’t trust this company
Very costly mistake after payin $13 extra for 3 day shipping and $16 to send it back. Please read below: They refused my return because they found a long hair and I did not have the plastic it came in! I’m very upset it was in perfect condition, this was my response. Beware they want to charge me to get it back! Very poor customer service! My response to them. I have long hair, keep it I will be contacting the better business bureau along with writing several reviews on social media. You’re company should be ashamed of their practices. I’m having surgery and will know longer look to your company for any support I need. I wore that brace one day to the doctor and he told me not to. It cost me $16 to send that back to you, in the future you should make others aware of the way you handle customer service.
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